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Job Title:

People Shared Services Representative II

Department:

Human Resources

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under close supervision, this position is responsible for providing support to employees on more complex People department inquiries. The incumbent is the initial contact to provide further interpretation and guidance on policies, conducts employee transactions, and supports department technology enhancements. This position will be assigned to a function with opportunities to service different areas within the People Shared Services group.

Job Description:

Key Responsibilities:

• Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in systems

• Research and provide personalized information and solutions to distinct incoming employee inquiries via phone calls, emails, and chats; inquiries may include, but are not limited to, benefit programs, payroll, People Department policies and procedures, and I-9 processing

• Communicate and interpret complex policies and procedures; identify questions requiring further research and interpretation to escalate to appropriate teams

• Ensure all paperwork and data received is processed accurately and in a timely manner

• Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness

• Maintain documentation of all transactions and assign to appropriate parties using the internal management tool

• Perform complex processing and transactions as needed, including, but not limited to unemployment claims, advances, terminations, garnishments, pay plan maintenance, benefit programs, wage withholdings and taxes and data gathering for Legal and Compliance

• Support department technology and application testing, implementations, and/or updates; execute periodic mass data changes

• Perform additional administrative duties as the need arises

Qualifications:

Minimum Qualifications:

+ High School Diploma/GED with 1-2 years of experience in customer service, or related field, and/or military equivalentAND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences

+ Experience using computers and phones in a professional/office setting

+ Ability to accurately analyze situations and reach productive decisions based on informed judgment

+ Ability to act professionally, maintaining composure and confidentiality

+ Ability to follow established procedures

+ Ability to effectively transmit, receive, and accurately interpret ideas through various mediums

+ Ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker

+ Ability to manage multiple priorities

+ Ability to work individually or as part of a team

+ Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all interactions

+ Ability to learn new technologies related to the job

+ Ability to meet or exceed customer needs and expectations to provide excellent service

+ Ability to process information with high levels of accuracy

+ Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.)

+ Knowledge of approaches and techniques for recognizing, anticipating, and resolving problems

+ Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner

+ Ability to protect sensitive data to ensure privacy during the process of storage and communication

Preferred Qualifications:

+ Spanish speaking or other multilingual capability

This position is not eligible for employment-based sponsorship.

Compensation:

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company’s bonus and incentive plans, as applicable and in effect from time to time.

Benefits:

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education:

GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Human Resources, Transportation/Logistics

Job Opening ID:

00585803 People Shared Services Representative II (Open)

_“This job description has been designed to indicate the general nature and level of work performed by employees within this_** **_classification._** **_It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job._

_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”_

_J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law._

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

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