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Purpose:

Under direct supervision, provide personal customer service to all UPMC Presbyterian Shadyside patrons in a manner consistent with the hospital's policy of service excellence and the Pennsylvania Motor Vehicle Code. This position will be various shift times and days, flexibility is required.

Responsibilities:

+ Direct valets in directing/coordinating vehicle traffic.

+ Utilize radio communication.

+ Identify a problem and resolve it promptly or contact the appropriate resource.

+ Respond to the needs of patrons with wheelchairs or other physical disabilities, using quick judgment on whether or not to assist them.

+ Work as a team leader in resolving any problems that would conflict with the prompt delivery of the valet service.

+ Issue parking tickets to all vehicles that pull into the driveway.

+ Greet all patrons with a smile; identify themselves, and direct patron to the appropriate valet lane with the utmost personalized service.

+ Respond to requests for information or assistance into the hospital.

+ Ability to use independent judgment.

+ Maintain a professional appearance (displaying UPMC ID at all times) and demeanor at all times.

+ Demonstrate behavior above and beyond normal expectations on a consistent basis.

+ Assist patrons in and out of their vehicles in a prompt and courteous manner.

+ Report any damage or accident with a patron's vehicle.

+ Monitor level of customer service and inform supervisor of any issues affecting a patron's satisfaction.

+ Upon departure, ensure timely return of vehicle, verify the ticket stub and number, open door(s), and assist patrons into the vehicle if necessary.

+ Present constructive suggestions and ideas to improve efficiency.

+ Demonstrate sensitivity toward all patrons, using good judgment and being conscious of the emotional state of each individual.

+ Greet patrons in a professional manner and exhibit the Basics of Service Excellence'

+ Work as a team leader to direct vehicle traffic, acknowledge patrons' vehicles, and provide access to the medical center.

+ Communicate with both escorts and valets via radio using proper radio etiquette at all times.

+ Provide full attention to a situation; offer assistance without being asked.

+ Must operate customer vehicles in accordance with the Pennsylvania Motor Vehicle Code.

+ Ability to move a vehicle safely to the staging area, if needed.

+ Adhere to philosophy and standards of UPMC Presbyterian Shadyside by conveying respect, enthusiasm, professionalism, and a positive attitude in work situations with patient, peers, medical staff and visitors.

+ Communicate any problems clearly and effectively with all valets via radio using proper etiquette at all times.

+ High School diploma or equivalent preferred.

+ Ability to operate all types of passenger vehicles.

+ Excellent interpersonal and verbal communication skills.

+ 1-2 years of customer service experience is required. **Licensure, Certifications, and Clearances:**

+ Driver's License

UPMC is an Equal Opportunity Employer/Disability/Veteran