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Under the direction of the Associate Director of Student Accounts, the Student Accounts Technical Assistant will be responsible for helping with the day-to-day tasks of the Student Accounts Team while they are working on a large-scale Student Information Systems (SIS) move to Workday. The Student Accounts Technical Assistant will take on the functional tasks of others in the office while striving to maintain best practice guidelines in terms of technology and effectiveness and ensures service provided meets the College’s standard of excellence.

This is a full-time, non-exempt, fixed term position ending on June 30, 2028, with a pay range of $20.00 - $23.00 per hour.

Responsibilities

Accounts Receivables

+ Primary point of contact for answering billing inquiries from parents and students regarding their account

+ Assists in the communications with parents and students via e-mail, telephone and in person on questions regarding specific charges and account activity. Counsels parents and students regarding payment options.

+ Assists in processing Outside Scholarships and mailed loan disbursements in conjunction with Financial Aid

+ Posting of scholarships to student accounts

+ Documents receipt of scholarship and scans backup for Financial Aid to assist with packaging

+ Ensures scholarship matches both in Financial Aid and Student Accounts

+ Manages split scholarship amounts from fall and spring

+ Assists in the removal of Student Account holds once accounts are cleared

+ Regularly enters cash receipts for mailed student payments

+ Processes electronic loan payments

+ Monthly posting of parking tickets

+ Run daily Financial Aid Transmissions

+ Assist with End of Day transactions

+ Daily run of electronic Payment Plan files

+ Assists with electronic notification files through Google

+ Assist with posting departmental charges

+ Prepares account reciliations for weekly review

+ Assist with Ad-Hoc Bank transaction entries

+ Reviews daily cashiering entries both electronic and mailed payments

+ Helps maintain student accounts calendar(s)

+ Assists with processing study away charges

+ Apply daily Health Insurance Waivers

+ Adjusts payment plans for late enrollments and under/over contracted amounts

+ Assist with Drown Loan acceptance letters, promissory note creation and disbursements as needed

+ Assist with student invoicing as needed

Cross Training and Backup

+ Other related duties as assigned.

+ Availability to step in and pivot to new tasks as priorities rapidly change due to volume and need throughout the year and assist others daily.

+ Gain knowledge of the Financial Aid Office and other related offices to be able to assist in troubleshooting student questions.

+ Learn to run standardized reports related to regular tasks and to be able to assist others within the team with daily work.

+ Ability to assist with any data entry tasks as needed or assigned.

+ The need for flexibility and a willingness to learn new tasks is a crucial part for a successful candidate as they will be covering a wide range of tasks to assist while others are part of meetings for the Workday implementation.

Associate degree in a business-related field plus two or more years of relevant experience. Equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities

Proficiency in the use of desktop software and spreadsheet applications. Candidate should be detail oriented, with the ability to multi-task, possess a strong customer service orientation, the ability to communicate effectively both orally and in writing with all campus constituencies, and the willingness to work as part of a team. Candidate must be, quality-driven and of maintain a high degree of data integrity and confidentiality. Candidate must have the ability to plan, organize, and implement assigned responsibilities and to work well under pressure to meet established deadlines and possess exceptional problem-solving skills.

Please submit a cover letter, resume and contact information for three professional references. Consideration of candidates will begin immediately and continue until the position is filled.

Hamilton College is an equal opportunity employer and is committed to creating an accessible, supportive environment and an educational experience that recognizes a wide array of experiences, backgrounds and viewpoints as integral components of academic excellence. Candidates who can contribute to those goals are encouraged to apply and identify their strengths in these areas.