• Consultant

    COOLSOFT (Milwaukee, WI)


    Consultant

     

    (Jobs in Milwaukee, WI)

     

    Requirement id 153194

     

    Job title Consultant

     

    Job location in Milwaukee, WI

     

    Skills required Desktop Support, Active Directory, Client/Server Applications.,

     

    Open Date 30-Apr-2025

     

    Close Date

     

    Job type Contract

     

    Duration 7 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Desktop Support, Active Directory, Client/Server Applications.,

     

    Start Date :06/02/2025

     

    End Date :12/31/2025

     

    Submission Deadline : 5/7/2025 at 4:00 pm CST.

     

    Client Info : Milwaukee County

    Note:

    * Interview Process: Microsoft Teams

    * Duration: Until 12/31/25 with the possibility to be renewed yearly.

    * Onsite or remote? Candidates MUST be a current Wisconsin resident or willing to relocate at the candidates own expense. This is a 100% onsite position.

    Description :

    POSITION SUMMARY:

    The Desktop Support Technician serves as the first point of contact for IT related support,

     

    providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing,

     

    maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation

    performance, hardware, software, printing, connectivity, mobile technology, and user set up

    and authorization, also working all requests, incidents, and problems through to resolution. A

    critical role of the Desktop Support Technician will strive to provide the best possible end user

    computing experience for all Milwaukee County employees, contractors, and vendors. The

     

    Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer

    setup and maintenance, peripheral hardware support and maintenance and user account

    maintenance. This role is committed to addressing recurring issues through consistent ITIL

     

    practices.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications.

    • Participate in installing, configuring, and maintaining computer operating systems and images.

    • Install and troubleshoot peripherals for users.

    • Aid in troubleshooting smartphones and other related ad hoc devices.

    • Asks appropriate probing questions to gather relevant information to aid in resolution of request.

    • Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution.

    • Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business.

    • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

    • Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures.

    • Acquires and maintains current knowledge of core hardware standards and applications, as well as

     

    new technologies/applications being introduced in order to provide technically accurate solutions

     

    to clients.

     

    • Assists in special projects as needed.

    • Participates in on call rotation.

    COMPUTER SKILLS:

    • Workstation, printer and peripheral maintenance and support skills.

    • General understanding of Client/Server environment.

    • Experience with Microsoft Active Directory and Azure Active Directory.

    • Solid understanding of Microsoft products, including Windows operating systems and the Office

     

    suite of applications.

     

    • Demonstrate an analytical approach to problem resolution.

    • Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software.

     

    Commented [KR1]: Maybe change to Participates in on

     

    call rotation required for this position.

    QUALIFICATIONS:

    • Ability to understand basic business practices.

    • Ability to manage working in a high stress environment.

    • Take ownership for work and initiative for requests, incidents and problems.

    • IT Professionalism in all aspects of the position.

    • Outstanding customer service skills and attitude.

    • Ability to prioriti

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 153194 while calling.