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DESCRIPTION

The Senior Director, Sales Operations, is responsible for driving new business launch initiatives and strengthening operational effectiveness through proactive issue resolution management. This role ensures seamless collaboration between sales leadership, marketing, finance, and other cross-functional partners to optimize operations and support overall company growth. The Senior Director will lead issue resolution management efforts, creating scalable systems to identify and resolve operational challenges across the business.

RESPONSIBILITIES

Essential Functions:

+ Drive New Business Launches and Priority Test Programs

+ Develop and implement strategies for successful implementation of new business launches.

+ Oversee priority test programs to increase success and evaluate test opportunities in other potential market opportunities.

+ Serve as the liaison between sales, marketing, finance, and operations on new business launches to ensure cohesive alignment and collaboration across all teams.

+ Issue Resolution Management

+ Establish and oversee structured processes to identify, escalate, and resolve operational and client-facing issues in a timely manner.

+ Collaborate with stakeholders across departments to address root causes of recurring challenges and implement preventive measures.

+ Monitor issue resolution KPIs and leverage data insights to improve systems, communication flows, and operational efficiency.

+ Act as an escalation point for high-impact issues, providing guidance and leadership to resolve complex problems effectively.

+ Monitor and Enhance Sales Operations Processes

+ Create and maintain centralized sales operation playbooks using workflows, critical paths, and industry best practices to scale operations efficiently.

+ Monitor, analyze, and report on process performance metrics, identifying trends and areas for continuous improvement.

+ Provide insights and recommendations based on data analysis to inform strategic decisions.

+ Drive ongoing process and business improvements by contributing innovative ideas and solutions.

+ Other duties as assigned.

QUALIFICATIONS

Education Requirements:

• Bachelor’s Degree

Work Experience Requirements:

+ 8 years of related work experience.

+ 5 years of supervisory/management experience.

+ 3 years leading and managing cross-functional teams, with a demonstrated ability to inspire and drive performance.

Knowledge, Skills and Abilities Requirements:

+ Strong proven business management acumen.

+ Masterful communication and leadership skills.

+ Ability to manage multiple priorities in a fast-paced environment.

+ High level of organizational skills, strategic thinking, and the ability to navigate complex operational environments.

+ Strong leadership and management experience overseeing teams ranging in skillset and career level.

ABOUT US

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

We empower you to Discover Your Path and fully embrace BEING YOU as you shape your journey with us. At Acosta Group, we value equal opportunity in employment practices and career progression. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race/ethnicity, gender/gender identity, disability, veteran status, or any other basis protected by federal, state, and local laws. Acosta Group will provide reasonable accommodations for applicants with physical or mental disabilities to complete applications or interviews for employment. If reasonable accommodation is needed to participate in the job application or interview process, please contact **[email protected]**

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

Premium Retail Services is part of Acosta Group. To learn more about Premium Retail Services click here: https://acosta.jobs/agency/premium

Acosta, and its subsidiaries, is an Equal Opportunity Employer

**Job Category:** Administration

**Position Type:** Full time

**Business Unit:** Sales

**Salary Range:** $102,900.00 - $128,600.00

**Company:** Premium Retail Services, LLC

**Req ID:** 5812