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Title: Customer Service Clerk FT w/Benefits Location: United States-Washington-Silverdale Job Number: 250001A9 Join us as our next Customer Service Clerk here in Silverdale, WA at the Navy Exchange Service Command. Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Exchange in Silverdale, no two days will look the same. We are an enthusiastic and driven team supporting our service members and their families, who push ourselves and those around us to develop personally and professionally, every single day. You can expect an unforgettable, dynamic, and competitive work environment . This is where YOU fit in: your local Navy Exchange is in need of a personable Customer Service Clerk to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families. No Military Affiliation Necessary! So, what does a typical day look like? What does it take to succeed? - Proactively engages, connects and listens to customers by asking questions to determine customers’ needs. - Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts such as available balances credit limits etc. Accepts NEXCARD payments. - Provides layaway services. Explains layaway policies and requirements. - Provides refunds merchandise exchanges and price adjustments in accordance with NEX policy. - Greets and provides specialized services to customers. Performs transactions quickly efficiently and professionally. The Qualifiers: · Must possess the knowledge and skills necessary to perform job duties. · Must pass a pre-employment criminal background check. · Previous Retail Experience preferred but not required The Benefits begin DAY ONE! We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal salary & comprehensive benefit plan. · Benefits begin on DAY ONE · Medical/Vision & Dental · 401(k) & Pension Plan · Life Insurance · Sick and annual leave accruals · Continuity of Employment Programs for Military Spouses · Tax Free shopping, worldwide, at any Navy Exchange location · Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! · Employee Assistance Plan (EAP) o *Includes LifeMart Discount Savings Program Qualifications: GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.