• Sales and Service Technician

    Bridgestone Americas (Hagerstown, MD)


    Company Overview

     

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

     

    Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.

     

    We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

     

    Job Category

     

    Retail

    Position Summary

    Sign-On Bonus of $2000! The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

    Responsibilities

    + **Hybrid Role**

     

    Customer service, sales, customer issue resolution- **75%**

     

    Basic vehicle service tasks, Oil, tires, fluids- **25%**

    Store operations, opening/closing, inventory, displays- as needed basis

    + **Growth and career development role**

     

    May assist Manager or act as Manager-On-Duty in certain circumstances or to support development

     

    Will learn all aspects of store operations and flex between front/back shop tasks

    Minimum Qualifications

    + **Minimum requirements**

     

    High School Diploma or equivalent

     

    Valid automobile driver’s license

     

    Customer service and career growth mindset

     

    Ability to complete required store education courses and modules required for this position

     

    Ability to learn and perform basic vehicle service tasks

    Ability to learn and operate store systems

    + **Preferred**

     

    2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

     

    Previous consumer retail sales experience

     

    Previous automotive experience a plus

    Previous management/supervisory experience a plus

    *Sign-on bonus for new teammates only

     

    What we offer

     

    At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

     

    + A supportive and engaging onboarding experience to ensure a smooth transition into our team.

    + The opportunity to develop and grow, through training and regular mentorship.

    + Corporate Social Responsibility activities.

    + A truly global, dynamic and challenging work environment.

    + Agility and work/life effectiveness and your long-term well-being.

    + A diverse and inclusive team.

     

    _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._

     

    Employment Eligibility

     

    If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.