• Member Engagement Representative

    DirectEmployers Association (Indianapolis, IN)


    Position Summary

    The goal of the Member Engagement Department is to provide programs, support, and tools that assist in deepening a member company’s engagement with the Association and its associated products and services. This includes but is not limited to instructional materials and videos, connection opportunities with other members and partners, and service opportunities. This position is hybrid and will require travel to our headquarters in Indianapolis, IN.

     

    The Member Engagement Representative is responsible for interacting with members and providing excellent member support to our members. The Representative must be a web-savvy, self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment. The Representative is accountable for delivering measurable results.

    Essential Job Function for this Position

    1. Member Engagement Representative will partner with the Membership Development team (sales)

    with the onboarding of new members, maintain the level of engagement with members’

    departments, and provide members with customized education plans based on their needs.

    2. The Member Engagement Representative will work with Members to resolve issues and provide

    technical troubleshooting assistance alongside Sales Engineering.

    3. Member Engagement Representative will respond to inbound calls and emails from current members

    efficiently to ensure members’ needs are being met.

    4. Member Engagement Representative will be required to conduct cross-promotional sales for

    subsidiaries and various partners of DirectEmployers.

    5. The Member Engagement Representative will be working closely with various departments

    throughout the company.

    6. The Member Engagement Representative will also assist Product Development in weekly stakeholder

    meetings. It may also include providing input on feedback from members on current features within

    products and knowing what is being released to members.

    7. Willingness to innovate and collaborate with the department and outside the department.

    8. Member Engagement Representatives will navigate multiple computer applications with speed and

    accuracy to deliver excellent, prompt member support.

    9. The Member Engagement Representative is responsible for updating internal systems with correct

    data to ensure accuracy and member satisfaction.

    10. An extensive amount of time will be spent on the following platforms and applications: Microsoft

    Office, JIRA, Salesforce, BUILD Tool, DE.works, and DE Connect.

    11. Member Engagement Representatives are required to use a CRM to update members' data and

    education plans so that various departments know all activities for the membership duration.

    12. Excellent written and verbal communication skills

    Other Significant Job Functions

    1. Attend company meetings

    2. Comply with company policies and procedures and all applicable laws and regulations

    3. Member Engagement Representatives are accountable for any additional projects assigned

    4. Member Engagement Representatives must have reliable attendance

    Required Education / Experience

    * High School Diploma required

    * Some college or equivalent professional experience

    Required Skills

    * **Technical Skills**

    * Internet savvy

    * Proficient use of Microsoft Suite Products (MS Office)

    * **Language Skills**

    * Ability to read, write, speak, hear, and listen in English

    * Ability to analyze and interpret various levels of business communications

    * Ability to effectively present information and respond to Member Engagement Manager, and departmental staff

    * **Mathematical Skills**

    * Above average knowledge of mathematics and ability to interpret data

    * **Reasoning Ability**

    * Ability to listen, identify issues and provide resolutions/recommendations

    * Must have strong business etiquette within all communications in relation to business

    Preferred Skills

    * Familiarity with CRM systems and practices

     

    ### Place of Work

     

    On-site

     

    ### Requisition ID

    MER-2025-01

    ### Job Type

     

    Full Time

    ### Application Email

    [email protected]