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At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access toaffordable housing finance.

Job Description

As a valued colleague on our team, you will monitor customer support requests, identify errors in products, and troubleshoot and develop solutions to product errors all while operating under limited supervision.

*THE IMPACT YOU WILL MAKE*

The Senior Application Monitoring and Support Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

* Apply your advanced skills and knowledge to develop solutions for monitoring applications and underlying IT infrastructure components.

* Understand the end-to-end performance of IT platforms and account for interrelated functionality and processes when developing monitoring solutions.

* Establish and maintain policies, guidelines, and standard operating procedures.

* Monitor performance and capacity metrics for technology solutions and lead the team in addressing identified issues.

*THE EXPERIENCE YOU BRING TO THE TEAM*

Minimum Required Experiences

* 2 years

* 1+ years of hands-on experience managing/ using the Monitoring and Observability platform using Splunk/ Dynatrace/ Open Telemetry/ AWS Cloudwatch in a medium to large-scale Linux and Windows Server environments.

* Knowledge of generating and using complex database queries. Knowledge of Python Programming.

Desired Experiences

* Bachelor degree or equivalent

* 1+ years of hands-on experience managing the Monitoring and Observability platform using Splunk/ Dynatrace/ Open Telemetry/ AWS Cloudwatch in a large-scale Linux and Windows Server environments on-premises and AWS.

* Experience in supporting mission-critical platforms in an on-call setting.

* AWS/Linux/Windows/Other Tool certifications.

* AWS Certification SysOps Administrator &/or Developer (preferred).

* Azure Fundamentals / Developer certification (optional).

* Knowledge of Programming in Python & Java (optional).

* Knowledge of using APIs for developing or programming software

* Knowledge of using REST API

* Knowledge in Disaster Recovery processes.

*Skills*

* Knowledge of maintaining and managing Linux and Windows Servers, with knowledge of native scripting (Shell / PowerShell).

* Proficient in AWS services such as EC2, SSM, CloudWatch, and Tools like AWS Console, AWS CLI and CloudFormation.

* Proficient in Infrastructure as Code (IaC), Python, and other programming languages.

* Proficient in using Splunk, Application Performance tools like Open Telemetry or Dynatrace, Synthetic Monitoring tools like Catchpoint.

* Ability to work independently on multiple concurrent tasks in a dynamic environment, with strong customer service skills, teamwork abilities, and collaboration within cross-functional teams.

*Tools*

* AWS: EC2, SSM, CloudFormation, CloudWatch, Lambda and AWS CLI.

* Python, Java.

* Excel and other Microsoft office tools.

* JIRA, Confluence, Bitbucket, Gitlab, Terraform.

* ServiceNow, xMatters.

* Splunk, Open Telemetry, Catchpoint.

Qualifications

Education:

Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, while business need may call for on-site collaboration, which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected]

Requisition compensation:

94000

to

122000

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].