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HarmonyTech Inc. is seeking a highly skilled and experienced Helpdesk Specialist to join our dynamic IT team. As a Helpdesk Specialist, you will be responsible for providing expert technical assistance and support for our enterprise systems, cloud platforms, IT hardware, and software applications. The ideal candidate will possess a strong understanding of IT operations in complex environments, coupled with exceptional problem-solving and communication skills.

Position is in Washington D.C. and requires U.S. Citizenship or Green Card.

Job Responsibilities:

+ Provide highly technical expertise and support for enterprise systems and cloud platforms, including but not limited to M365, AWS, and Google platforms.

+ Deliver comprehensive help desk support for IT hardware, software systems, and applications, ensuring timely resolution of user issues.

+ Accurately record, track, and manage all incoming calls and support requests using help desk software, adhering to established procedures and service level agreements (SLAs).

+ Troubleshoot and resolve a wide range of technical issues, escalating complex problems to appropriate teams or individuals as needed.

+ Maintain a thorough understanding of our IT infrastructure, systems, and applications to provide effective and efficient support.

+ Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-help resources for end-users.

+ Provide excellent customer service, maintaining a professional and courteous demeanor at all times.

Requirements:

+ Minimum of 5 years of experience as an Enterprise Service Desk Specialist or in a similar role.

+ Experience supporting IT operations helpdesk in complex environments.

+ Experience providing help desk support for a wide range of IT hardware and software applications.

+ Proficiency in using help desk software to record, track, and manage support requests.

+ Excellent communication, interpersonal, and customer service skills.

+ Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.

+ Strong analytical and problem-solving skills.

Preferred Certification:

+ ITIL Foundation Certification.

Education:

+ Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.

If you are interested and feel that you would excel in the position, we invite you to apply. During this phase of our recruiting effort, we will not be able to accept telephone calls. Only those candidates meeting the requirements will be contacted. No recruiters please.

About HarmonyTech

We have been delivering information technology services and solutions across the Federal government and commercial clients for over a decade. Our employees are the most important assets of our company because they delivery value and care for our clients. We are a company of passionate technologist constantly evolving in our understanding and application of technology to best fulfill our client’s mission needs. We operate under a flat and efficient organizational structure to ensure our hand-picked consultants have the flexibility to take risks and be innovative. We typically work in small, agile teams as we design and develop solutions to address our client’s business challenges. Our success is measured with every satisfied customer and employee.

Why you want to join us

+ You have a passion for solving our customers complex business problems

+ Awesome learning and professional development opportunities

+ A culture built on teamwork and excellence

Benefits

HarmonyTech offers a highly competitive salary and benefits package (https://secure.zenefits.com/benefitsPreview/requiredInformation?token=92d03fd4-3d7d-486f-9e9f-d18ceeb9ad81) including:

+ Medical/Dental/Vision Insurance (company contributes 80% of the entire premium)

+ Short/Long Term Disability Coverage

+ Life and AD&D Insurance

+ 401(k) Retirement Plan with Company Match

+ Tuition Reimbursement

+ Employee Referral Bonus

+ Paid Federal Holidays

+ Accrued Paid Time Off

+ Click the benefits package link above to check out the benefits we offer

Legal

HarmonyTech believes in a policy of equal employment and opportunity for all people based on merit. We are an Equal Opportunity Employer (EEO) and Drug Free Workplace Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or any other category protected by applicable federal, state or local laws.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Additionally, they do not establish a contract for employment and are subject to change at the discretion of HarmonyTech.

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