• Technical Helpdesk

    SAIC (Rock Island, IL)


    Description

    SAIC is seeking a **Technical Helpdesk** located at **Rock Island, IL** to support the **MJOLNIR** contract to respond to requests for technical assistance, manage hardware and software functions, and create NIPR accounts.

    JOB DESCRIPTION:

    + Respond to requests for technical assistance in person, over the phone, and via email.

    + Manage hardware and software functions and ensure systems are online and in compliance with software patches and STIG compliance.

    + Create NIPR accounts and submit tickets for SIPR user accounts.

    + Diagnose and resolve basic technical hardware and software issues.

    + Maintain domain accounts, emails, and SharePoint pages.

    + Track and route problems and requests, and document resolutions.

    + Manage O365 licensing on NIPR/SIPR.

    + Coordinate with the General Manager (GM) to ensure appropriate licensing is assigned by customer code.

    + Troubleshoot account problems with AESD to ensure user accounts are working properly.

    Qualifications

    REQUIRED EDUCATION AND EXPERIENCE:

    + Associate and three (3)+ years of related experience; additional four (4) years of experience accepted in lieu of degree.

    + Must have prior US Army experience (Active or Reserve).

    + Experience supporting Microsoft exchange, domain accounts and SharePoint in an enterprise environment.

    + Experience imaging computers, including the setup and deployment of operating systems and applications across multiple machines.

    + Experience providing support for Video Teleconferencing (VTC), Secure Video Teleconferencing (SVTC), and Audio Visual (AV) systems, including the setup, configuration, troubleshooting, and maintenance of related equipment and software.

    REQUIRED CERTIFICATION:

    + Must have a current DoD 8570 IAT Level I or higher certification such as Network+, Security+, etc.

    REQUIRED CLEARANCE:

    + Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain.

    + Must be a current U.S. Citizen.

     

    Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

     

    SAIC accepts applications on an ongoing basis and there is no deadline.

     

    Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

    REQNUMBER: 2505232

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability