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GENERAL SUMMARY:

Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up. Responsible for being a support to the management team with training the team and following the standardized training programs in a timely manner, creating and maintaining the department team schedule, manage the patient schedule, communicating goals to the team, conducting and participating in department meetings. Acts as a role model in providing excellent patient care by exceeding patient’s expectations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• In addition to the clinical skills required for the Optometric Tech Level 1, must have the ability to take an active role in any attempt to constantly and measurably meet and/or exceed corporate goals.

• Conducts all necessary and standardized training for all Optometric Assistant’s. Initiate’s team builder exercises that support HFO strategies to achieve training goals.

• Ensures team leverages the strengths and limitations of their individual employees when creating work assignments.

• Oversees patient flow and meets with Optometrists.

• Show sincere interest in others and their concerns while demonstrating tact and diplomacy. Relate to people in an open and friendly, accepting manner.

• Answer and address customer concerns and questions. Directs customers to the appropriate source when unable to address customer’s questions. Handle multiple customers effectively with tact and a sense of urgency.

• Attend and conduct department and office meetings to promote and build effective teams to insure everyone is committed to corporate goals.

• Responsible for creating and maintaining the department schedule.

• Works closely with the management team and Director of Clinical Services to assure patient care is exceeded and all training is being conducted in a proficient and timely manner for the department.

• Demonstrate effective organization skills. The ability to efficiently organize, prioritize, and maintain daily activities and multiple tasks

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Requires High School Diploma or G.E.D.

• Requires at least six months experience in the Optometric Tech position.

• Completion of all required training courses, including the HFHS Leadership Charge Training program.

• Requires the ability to read and understand information and ideas presented in writing; the ability to listen and understand information and ideas presented through spoken words and sentences; the ability to communicate information and ideas in speaking so others will understand; and the ability to use basic math skills

• Retail or Hospitality experience preferred

• American Board of Opticianry Certification (ABOC) and or National Contact Lens Examiners Certification (NCLE) preferred

• Prior management experience preferred

• Must have the ability to stand and walk for long periods of time and occasionally lift and or move up to 50 pounds

• Requires the leadership skills and drive to achieve office goals and outcomes

• Must be able to motivate and direct a team of professionals

• Requires completion of all training courses as directed by Henry Ford OptimEyes, including completing the HFHS Leadership Charge training program.

• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy

• Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

• Works in a retail optical environment.

• Requires evening and weekend hours.

Additional Information

+ Organization: Community Care Services

+ Department: HF Optimeyes Taylor SVC 2VS303

+ Shift: Rotating

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.