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Client Account Manager

Express Employment Professionals

1 Positions

ID: 14388484

Posted On 03/31/2025

Refreshed On 05/01/2025

Job Overview

Client Account Manager

A locally owned and growing Independent Insurance agency in Dubuque, Iowa, is seeking a full-time **Client Account Manager** to join their team. This role is ideal for a motivated, customer-oriented individual who will manage both personal and commercial insurance accounts, providing exceptional service and promoting cross-selling opportunities.

Key Responsibilities:

+ Assist current customers with policy changes, address insurance concerns, and educate clients on their policies and coverages.

+ Upsell current policyholders and identify opportunities for additional coverage.

+ Sell insurance across multiple carriers, understanding diverse coverage options and recommending the best fit for clients.

+ Work with the personal lines team to grow the book of business.

+ Retain current commercial clients by building and nurturing strong relationships.

+ Requote rates and provide timely responses to client inquiries regarding policy adjustments.

+ Manage both personal and commercial client accounts, ensuring their insurance needs are met.

+ Identify cross-selling opportunities for commercial insurance products such as liability, property, and workers' compensation coverage.

+ Stay informed about various insurance carriers and their product offerings.

+ Answer inbound calls, provide customer support, and assist clients with quoting prices and coverage options.

Qualifications and Requirements:

+ Property and Casualty (P&C) Insurance license (preferred; willingness to obtain if not already certified, with company support for licensing).

+ Prior experience in insurance or customer service is highly recommended but not required.

+ Strong sales skills with the ability to meet or exceed targets.

+ Excellent communication, customer service, and organizational skills.

+ Superior computer proficiency and ability to manage a busy workload.

+ Familiarity with commercial insurance policies, coverage options, and industry regulations is a plus.

Work Schedule and Compensation:

+ Full-time position, Monday to Friday, 8:30 AM to 4:30 PM (30-minute lunch break).

+ Competitive salary of $50,000 - $60,000 BOE.

+ Benefits package includes 50% coverage for individual health insurance, a retirement package with a 3% match, group life policy, and 2 weeks of paid vacation.

Primary Contact

1731509386103

Express Employment

,

(563)583-1600

Phone

Phone

Phone

Fax

[email protected].

Email

False

False

True

Job Details

Categories

Building and Grounds

Cosmetology/Massage Therapy/Spa

Customer Service

Insurance

Management/Executive

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1011

Job REQ #

14388484

\# Positions

1

Start Date

20250331

End Date

20250630

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Express Employment Professionals

About the Company

About Express

On a Mission to Put

a Million People to Work

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.

If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.

For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.

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