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Mobile Device Administrator (Secret)

Rosslyn, Arlington, VA, USA

Req #410

Thursday, May 1, 2025

**Koniag Data Solutions LLC,** a Koniag Government Services company, is seeking a Mobile Device Administrator with a Secret clearance to support **KDS** and our government customer.

We offer competitive compensation and an extraordinary benefits package, including health, dental, and vision insurance, 401 (k) with company matching, flexible spending accounts, paid holidays, three weeks of paid time off, and more.

The Mobile Device Administratorserves as a subject matter expert (SME) responsible for enterprise lifecycle management of mobile devices (e.g., smartphones, tablets, hotspots) and the inventory control of active cellular numbers under government telecommunications contracts. The specialist ensures compliance with federal mandates, internal policies, cost containment initiatives, and security posture requirements related to enterprise mobile technology and services. **Active Secret Security Clearance with ability to obtain a Top Secret (U.S. Citizenship required).**

Essential Functions, Responsibilities, and Duties may include, but are not limited to:

+ Serve as the central point of contact for all mobile device requests, distribution, retrieval, and returns across all bureau directorates.

+ Provide direct user support and coordinate with the IT Help Desk for mobile activation issues, SIM swaps, device troubleshooting, or lost/stolen incidents on-site M-F.

+ Coordinate with Telecom Expense Management (TEM) platforms and carriers to ensure line optimization (suspending, disconnecting, or repurposing unused or duplicative lines).

+ Maintain device lifecycle records from procurement to decommissioning, including ownership tracking and condition assessments.

+ Integrate lessons learned into processes and procedures.

+ Maintain an authoritative and continuously updated inventory of all active cellular lines, including usage, line ownership, cost center, and device pairing.

+ Monitor and analyze cellular usage reports across all carriers and report anomalies (e.g., no usage, overages, international calls, data spikes).

+ Validate monthly telecom invoices and usage charges; escalate billing discrepancies for resolution.

+ Enforce standard issuance policies and validate all requests against eligibility criteria and mission requirements.

+ Collaborate with Procurement, Finance, and Program Offices for budget alignment, invoice certification, and service-level support.

+ Provide reporting as needed.

+ Coordinate with cybersecurity and IT security teams for compliance audits (e.g., FISMA audits, internal control reviews).

+ Train team members.

Requirements:

+ **US Citizen.**

+ **Active Secret Security Clearance with the ability to obtain a Top Secret.**

+ **Bachelor's Degree.**

+ 3+ years of experience with mobile devices, including laptops and tablets.

+ 2+ years of experience in a customer-facing and fast-paced environment.

+ Knowledge/experience in troubleshooting IT issues, providing end-user support, asset management, and securing mobile devices.

+ Experience with the Microsoft 365 Suite (SharePoint, Teams, Excel, Power BI).

+ Experience with Mobile Device Management (MDM) Systems (Intune and other cellular billing systems).

+ Experience with an Enterprise Asset Management System (EAMS or equivalent) (ILMS).

+ ServiceNow (or equivalent ITSM platform) experience preferred.

+ A+, MS certification, ITIL, or Security+ certification is preferred.

+ An understanding of managing tickets, email communication, and a working knowledge of MS Excel.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodation.

_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _._

_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_

Other details

+ Job Family Software and Systems Development

+ Job Function Business Systems Analyst

+ Pay Type Salary

+ Travel Required No

+ Telecommute % 0

+ Required Education Bachelor’s Degree

+ Job Start Date Thursday, May 1, 2025

+ Rosslyn, Arlington, VA, USA

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