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Position Summary...

What you'll do...

Job Description

We are currently looking for candidates located** **in the states listed:** **AL, AR, AZ, FL, GA, ID, KS, KY, LA, ME, MD, MI, MO, MS, NE, NM, NC, OH, OK, SC, TN, TX, UT, VT, VA, WY

If you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you.

At Walmart we are always “Happy to Help”

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year.

_We Invest in You!_

At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition.

We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

Essential Job Functions

As a Customer Care Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.

Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers’ needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.

_The Requirements_** **_:_

+ Must be bilingual (writing/speaking) in English and Spanish

+ Must type a minimum of 25 WPM

+ Proficient with Microsoft Office programs (Outlook, Word)

+ High school diploma or GED

+ Successful completion of mandatory training

+ Customer service experience

+ Preferred - 6 months experience in a contact center or retail environmentPreferred – 6 months experience with computer processing/data entry software

**_L_** **_ocation:_** ** ** Work from Home in Approved States

**_H_** **_ours:_**   We provide 24/7 customer care with a variety of shift opportunities

**_Associate Benefits_** **_:_** _Base_ _d_ _o_ _n_ _eligibility_ _by position and other terms and conditions of the plan documents_

+ Medical/Dental/Vision

+ Matching 401K

+ Stock Purchase Plan

+ Annual Performance Bonus

+ Store Discount Card

+ Education Assistance

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The hourly wage range for this position is $16.00-$28.00*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

6 months experience addressing and responding to customer requests in a contact center or retail industry environment.

6 months experience with basic computer processing/data entry software.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

In retail, contact center operations, or a related area

Primary Location...

608 Sw 8Th St, Bentonville, AR 72712-6207, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.