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Position Summary

+ Greet and assist customers when they arrive in the parking office

+ Variety of questions/information that may need to be referenced

+ Answering incoming calls/chats from the main parking line

+ Variety of information needed to answer all questions

+ Knowledge of Genesys phone system to handle all customer requests, including ability to transfer calls successfully

+ Provide information on parking rules and regulations to students, faculty, staff, contractors, and the public

+ Maintain cash in drawer and balance nightly for accuracy

+ Maintain permit inventory assigned to your cash drawer

+ Sell different parking permits, many different varieties available

+ Have parking knowledge of lot locations, restrictions and when enforced to provide accurate permit options and when vehicles can be parked there

+ Have knowledge of university ordinances

+ Having knowledge of who qualifies for each permit type available and how they can be purchased

+ Ability to process a permit return when eligible

+ Answering Team Dynamix (TDX) ticket inquiries

+ Accept payments for violations

+ Answer questions about why a violation was issued and determine if the violation warrants the ability to be appealed and direct how to do so

+ Assist customers/callers with troubleshooting services when attempting to purchase a permit online, appeal a violation or pay a violation online while on the phone or in the office

+ Process permits that were sold over the phone, per customers preferred delivery method

+ Process online permit sales by preparing envelopes and permits for mailing, when needed.

+ Connecting owners to plates, using SOS and Flex

+ Assist at the visitor center when needed/directed

+ Other miscellaneous office tasks as assigned

+ Verify payments submitted for pay by plate lots using required programs to assist customers with questions or complaints

+ Look up possible impounded bike information using appropriate programs and how to direct customer further

+ Use a department radio to request enforcement assistance per customer request

+ Release towed vehicles, and have knowledge of how to provide accurate information about the tow

+ Reason vehicle was towed

+ What the charges are and how much they are to get it released

+ How to print and accurately complete a tow box report document accurately

+ Troubleshoot possible causes for issues that arise during normal daily activities

+ Communicate with other departments on campus and coworkers as needed

+ Use Teams to look up parking accommodation lists for permit availability and approval

+ Basic knowledge of Teams to look up stored information within the program

+ Basic knowledge of Excel

+ Knowledge of pay by plate lots

+ Locations of available lots

+ How the pay machines work

+ Knowledge of how to troubleshoot possible issues from customers

+ Ability to multi-task and use different programs all at once

+ Knowledge of how to use ID Access and SIS (student information system) and where to find needed information to assist customers

+ Knowledge of the lifecycle of a violation

+ Late fees, transfers to court, holds placed, etc.

+ Knowledge of who handles what job/tasks within the department to accurately inform or assist customers (all types)

+ To transfer calls to when asked specific questions

+ If asked something that you are unable to answer have knowledge of the best person to provide that information

+ Ability to answer payroll deduction questions including/but not limited to who qualifies, amount each sub-classification will be deducted.

Minimum Requirements

Knowledge normally acquired through the completion of a high school education; one to three years of related and progressively more responsible or expansive work experience in data entry, balancing cash drawers, word processing, or data base management; or an equivalent combination of education or experience.

Desired Qualifications

Strong verbal communication skills, cashiering experience. Knowing flex software.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Application

Resume

3 Professional References

3 Personal References

Work Hours

7:45am-4:15pm

Website

www.dpps.msu.edu

Bidding Eligibility ends May 6, 2025 at 11:55 PM