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_A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver the

highest end combined culinary and cultural experience to our customers who are

passionate in sharing wine, music, and culinary arts. We are a unique facility,

combining a fully functioning winery with intimate concerts, food & wine

classes, private events in a variety of configurations, and fine dining. We

have created a compelling mix for our sophisticated clientele of foodies, and

active cultural patrons—bringing the wine country experience to the middle of a

large city.

Position Summary

The Concierge is

responsible for delivering an exceptional guest service experience to all

clientele that have interactions with City Winery. This individual serves as a

point of contact at the Box Office for purposes of general guest relations and

support, ticketing, City Winery Rewards Program and City Winery merchandise.

The Concierge team member is responsible for maximizing ticket and retail

merchandise sales, while serving as a brand ambassador of the Company.

Overview of Responsibilities

●

Correspond with guests in person, phone, and email

●

Manage in-person, online, and phone ticket sales

●

Handle all retail merchandise transactions,

organization, sales, inventory, ordering needs, and upkeep

●

Maximize ticket sales and retail merchandise sales

●

Actively participate in and support box office staff

duties as needed, including set up and breakdown of venue spaces

●

Assist guests with seat changes

●

Compile house and artist comps and arrange seating

appropriately

●

Handle troubleshooting with guests on ticketing

purchases

●

Close out and reconcile box office transactions

●

Arrange special care of VIP’s, Investors, or other

guests who may receive gratis food or drink

●

Maintain a neat and tidy Concierge booth

●

Handle payment transactions and maintain accurate cash

drawer

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Attend training courses, tastings, meetings, as needed

●

Maintain a knowledge of City Winery brand, history,

culture, and programming, both in venue and restaurant

●

Other duties, tasks, projects as per business needs

Minimum Qualifications

• 2+ years

prior experience in a concierge, box office, or customer service role in a

hospitality setting, and/or relevant experience

• Ability to

consistently deliver high-quality guest experiences, exceed guest expectations,

and strive to create a memorable guest experience

• Strong work

ethic, calm demeanor with customer-focused approach, and immaculate attention

to detail

• Effective

communication skills (both written and verbal), interpersonal skills and a

proven ability to build positive relationships with coworkers and guests

• Proficient

computer skills

• Ability to

work both independently and in a team environment

• Ability to work

a flexible schedule including days, nights, weekends, and holidays

About Us

Wine, food, and

live entertainment collide at City Winery to create a dynamic and incredibly

unique workplace. Since 2008, City Winery has been turning heads across the

nation with amazing live performances, delectable cuisine, and award winning,

locally produced wines. But there's more to us than that we're a haven for community and creativity, a

place where the philosophy of hospitality is more than just a buzzword, but a

way of life. City Winery, founded by music industry veteran & visionary

Michael Dorf, has established itself as a one-of-a-kind brand providing

unforgettable experiences for guests. From world class music venues to

sustainably produced wines with ratings of 90+ points, City Winery offers a

range of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.