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NOSC Infrastructure Tier 1 Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is seeking NOSC Infrastructure Tier 1 Analyst to support a 24x7x365 enterprise operations center. Analysts will be responsible for monitoring network management tools and dashboards, analyzing problems, troubleshooting, coordinating, and reporting all operational information concerning the enterprise network infrastructure and related outages, degradations, and issues. This is a customer facing position that requires significant experience in customer service and the ability to remain calm, tolerant, and professional in a stressful and demanding work environment. Candidates must be flexible and willing to work the shift assigned.

_The NOSC Infrastructure Tier 1 Shifts are:_

+ _Sun – Tues and every other Wed 7:00AM – 7:30 PM_

+ _Sun – Tues and every other Wed 7:00PM – 7:30 AM_

+ _Thurs – Sat and every other Wed 7:00 AM – 7:30 PM_

+ _Thurs – Sat and every other Wed 7:00PM – 7:30 AM_

The work location for this position is the Nebraska Ave Complex (NAC) in Washington, DC, with telework authorized. The candidate must live in the DC, Maryland, Virginia area and be able to commute to the NAC for work.

Responsibilities:

The NOSC Infrastructure Tier 1 Analyst will:

• Provide first-line Network Operations investigation and diagnosis of all incidents, logging all details and prioritization codes into ServiceNow incident tickets.

• Monitor Network and Cloud Network Management Tools and respond to alerts, and incident tickets created directly by Spectrum, Dynatrace or manually created upon receiving calls, emails, and other correspondence.

• Conduct technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and security.

• Installation and support for remote access platforms such as VPN, Terminal Services, and Citrix

• Promptly assign unresolved incidents to higher Tier support or internet service providers to coordinate restoration of service and obtain the necessary information for recording/tracking the outage or degradation of service.

• Obtain regular updates from vendors and service providers. Keep component NOCs informed of their incident’s status at agreed intervals and continuously update incidents as needed.

• Notify Govt Leads and other stakeholders of high impact/priority failures using the appropriate escalation procedures.

Qualifications:

_Required:_

+ Ability to obtain DHS Entry on Duty (EOD)

+ Bachelor’s degree and 3 years of relevant. (Candidates without a bachelor’s degree will require an additional 6-years of relevant experience)

+ Routing/switching experience in an enterprise network operations center or a related environment.

+ Knowledge of network protocols such as OSPF (Open Shortest Path First Protocol), BGP (Boarder Gateway Protocol), and EIGRP (Enhanced Interior Gateway Routing Protocol).

+ Experience with Cisco command line interface and configuration

+ Basic knowledge of cloud fundamentals and experience with cloud system monitoring.

+ Experience using Network Managements Tools and Call and Ticket Management Systems

+ Strong customer service and strong communication skills (both written and verbal)

_Desired:_

- Understanding of ITIL service delivery concepts

- Experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), WAN Accelerators and associated technologies.

- Working knowledge of ServiceNow; creating, updating, and closing tickets

- Network+, ITIL Foundations, CCENT, Security-

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

**Your potential is limitless.** So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

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**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$54,200 - $111,000

_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._