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Customer Service Representative - Order Management (Murrysville, PA)

We are seeking a positive, detail-oriented individual to join our team that is responsible for processing orders, managing customer inquiries, and enhancing customer satisfaction as a face of Philips Sleep & Respiratory Care.

Your role:

+ Manage a high volume of inbound customer inquiries, complaints and order requests via telephone calls, Live Agent Chat, Esker and email/fax correspondence; facilitate problem resolution; provide information on our products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior results.

+ Respond to customer requests and questions regarding service, products and account information. Analyze and rectify customer concerns using established procedures.

+ Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement.

+ A commitment to building relationships with customers to identify and meet/exceed their current needs; and anticipating their future needs. Moreover, commitment as a team player within the Order Management team; matching the workload and quality of work being completed as a team and independently, with minimal supervision.

You're the right fit if:

+ You’ve acquired 1+ year of experience in a Customer Service environment, or related. Direct customer service experience within a Business-to-Business capacity, preferred.

+ Your skills include:

+ The ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired.

+ Proficiency in Microsoft Office programs

+ SAP experience (desired)

+ The ability to communicate effectively in a highly competitive environment by conveying information in a business-like format, sharing information in an articulate manner and clarifying information to ensure understanding.

+ The ability to multitask and operate in a sometimes fast-paced environment.

+ You have a high school diploma, with Associate’s degree in a relevant field, preferred.

+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

+ You are a demonstrated self-starter with a positive, customer-centered mentality to represent yourself, the Sleep & Respiratory Care team, and Philips the highest standards of integrity and service.

+ **Working Hours for this position are: 10am-6pm**

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

+ Learn more about our business.

+ Discover our rich and exciting history.

+ Learn more about our purpose.

+ Learn more about our culture.

Philips Transparency Details

The pay range for this position in Murrysville, PA is $17.75-$27.69/hr.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to Murrysville, PA.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran