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Job Title

Computer Maintenance Technician III

Agency

Texas A&M International University

Department

Office Of Information Technology

Proposed Minimum Salary

Commensurate

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Summary

Troubleshoots, repairs, and maintains advanced computer related equipment such as PC, monitors, printers, and other attached devices. Assist in installing, diagnosing, repairing, and upgrading minor hardware equipment.

Essential Duties and Responsibilities

+ Performs advanced troubleshooting, repairs, and maintaining computer related equipment such as PC, monitors, printers, and other attached devices.

+ Work with vendor tech support when needed to solve issues/receive warranty support or replacement.

+ Perform hardware/software installations & upgrades for users.

+ Assist users with day to day problems such as locked out accounts, resetting passwords, printing trouble, giving directions.

+ Make network patch cables and activate needed connections.

+ Request quotes for equipment, software, consumables, and place orders to ensure items are added to inventory.

+ Assist in phone moves and name changes on the phone system.

+ Ensure all documentation/forms are kept current and submitted to local inventory manager as needed.

+ Manage the process for items slated to go to surplus.

+ Utilize parts from a similar machine, remove/format hard drives, fill out all required paperwork and see the process through to get the equipment to surplus receiving.

+ Provides project status reports.

+ Maintain documentation manual with current information on hardware, software, and service agreements for core network services.

+ Maintain documentation for user account creation/deletion for local services.

+ Maintain current software licensing documentation.

+ Maintain current documentation of network layout, building maps, etc.

+ Maintain databases on local shared drive for resource scheduling and travel.

+ Maintain employee information on local shared drive, website, and online employee directory.

+ Coordinates Video Conferencing and Video and Projection Equipment in Meeting Rooms. Maintain teleconference documentation for proper payment of phone charges.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Additional Responsibilities

+ Research technical issues and recommend appropriate solutions or referrals for customers.

+ Guide / assist other technical staff with consultative services and support for customers enforcing computing security policies and procedure using common software and hardware applications.

+ Support OIT directors with the daily operation of the department (i.e. inventory control, memos, reports, purchase requisitions, etc.).

Minimum Requirements

+ Education – Associates Degree in Applied Science in Computer Information Systems or related field.

+ Experience – Three years of related experience.

+ An equivalent combination of education and experience may be considered.

Preferred Education and Experience

+ Computing Technology Industry Association (CompTIA) certification in A+ or Network+.

Knowledge and Abilities

Knowledge of:

+ Computers.

Ability to:

+ Proactively identify and suggest improved hardware and software solutions to meet the needs of the University.

+ Work as part of a team.

+ Deliver excellent customer service.

+ Communicate effectively.

+ Troubleshoot computer equipment.

Preferred Knowledge and Abilities

+ Excellent customer service skills.

+ Communicate effectively, orally and in writing.

+ Interact effectively and professionally with the general public.

+ Plan, organize, and prioritize work, as well as attend to detail.

+ Manage multiple projects/tasks and meet deadlines.

+ Resolve problems by analyzing and recommending/implementing changes.

+ Demonstrate sound, independent judgement; teamwork; and leadership.

Licensing / Professional Certification - None.

Physical Requirements - None.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

Works under general direction and generally has limited training to junior Computer Maintenance Technicians and limited supervision of Student Workers.

Other Requirements

+ Evening and weekend work may occasionally be required.

+ Position requires on campus, face-to-face interactions.

+ Position requires maintaining a regular schedule of attendance on campus and in the workplace.

Salary: $20.08/hourly

INSTRUCTIONS TO APPLICANT: During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you “Submit” the application materials. The software does not allow you to “Save” your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume/CV to drop or upload files. Be sure to include:

+ Resume

+ Cover Letter

+ 3 professional references and their full contact information

+ Unofficial transcripts

Applications received by Texas A&M International University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.