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Our client, a leading technology company, is seeking a Support Engineer 4 to join their team. As a Support Engineer 4, you will be part of the Customer Support team supporting Cloud products and security solutions. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset which will align successfully in the organization.

**Job Title:** Support Engineer 4

**Location:** Remote - PST hours

**Pay Range:** $30/hr - $35/hr

What's the Job?

+ Provide timely and effective technical support to customers using Microsoft Defender for Cloud and Sentinel, resolving their queries and issues through various communication channels.

+ Diagnose and troubleshoot complex technical issues related to Defender for Cloud and Sentinel deployments, including investigating security alerts and configuration problems.

+ Guide customers through the implementation and configuration of Defender for Cloud and Sentinel, ensuring optimal utilization and alignment with security best practices.

+ Educate customers on the features, functionalities, and best practices of Defender for Cloud and Sentinel, empowering them to maximize their investment in Microsoft security solutions.

+ Collaborate closely with cross-functional teams to escalate and resolve complex technical issues and provide feedback for product improvement.

What's Needed?

+ Minimum 5+ years experience in a prior tech support role.

+ Minimum 3+ years experience with working knowledge of Azure Cloud and at least one of the following: Defender for Cloud, Defender for Endpoint, Sentinel, or Log Analytics.

+ Strong troubleshooting skills with a focus on cloud-based security solutions.

+ Excellent communication skills with the ability to convey technical information to diverse audiences.

+ Previous experience in customer-facing roles, preferably in the cybersecurity domain.

What's in it for me?

+ Opportunity to work with cutting-edge technology and gain in-depth experience in cloud security.

+ Access to research and training resources to enhance your skills.

+ Networking opportunities with Microsoft engineers and industry professionals.

+ Chance for extension beyond the initial contract period.

+ Work in a dynamic and fast-paced environment that values innovation and collaboration.

Upon completion of waiting period consultants are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Vision Plan

+ Health Savings Account

+ Health Flexible Spending Account

+ Dependent Care Flexible Spending Account

+ Supplemental Life Insurance

+ Short Term and Long Term Disability Insurance

+ Business Travel Insurance

+ 401(k), Plus Match

+ Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.