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How you'll help us Keep Climbing (overview & key responsibilities)

The Program Manager, Digital Product Delivery will support the product delivery roadmap for Delta Vacations’ digital platform to deliver tools and technology solutions that enhance brand presence, elevate customer experience, and achieve revenue goals. Support the planning, prioritization, and execution of technical web enhancements and defects, in addition to the evaluation, selection and integration of new technologies for the digital

platform.

ESSENTIAL FUNCTIONS

+ Responsible for day-to-day maintenance efforts for Delta Vacations’ digital platform, including errors, story and feature writing, backlog grooming, request intakes, etc. to ensure overall health of digital platform.

+ Responsible for day-to-day communications with developers for digital development-related inquiries, addressing any questions and/or requests that may arise.

+ Responsible for business validation and QA of digital IT developments, ensuring technical deliverables match acceptance criteria.

+ Support analytics requests that monitor web performances (i.e. errors, clicks, etc.) or track engagement for use of a new feature delivered by IT.

+ Support the alignment between broader digital strategy and IT sprint executions.

+ Support the discovery and adoption of digital tools / Marketing Technology solutions (i.e. Adobe product suite, Quantum Metrics), partnering with cross-functional teams to ensure alignment with business objectives and execution across key stakeholders, IT and external vendors.

+ Support ongoing relationships with vendors as needed.

+ Develop materials to present to leadership on strategy, planning and performance of digital platform and initiatives as assigned.

+ Comply with all corporate and departmental policies/procedures and applicable governmental regulations.

+ Other duties and responsibilities as assigned, which may include cross-utilization within the department or with other departments.

+ Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

_Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions_

CORE COMPETENCIES

+ Highly motivated self-starter with high-performing attitude that drives results

+ Possesses an analytical and strategic approach to problems and can conceptualize/execute on innovative solutions – driven by creating impact and delivering results

+ Continuously learning mindset with an iterative and self-starter mentality

+ Ability to effectively and professionally communicate with management, staff and customers as well as demonstrate sound judgment/reasoning skills and the ability to influence others

+ Ability to think creatively, solve problems collaboratively and works quickly under deadline

+ Ability to prioritize and successfully manage multiple projects/deadlines simultaneously

WORK ENVIRONMENT

DLV Corporate Headquarters, Atlanta GA

POSITION TYPE/STANDARD SCHEDULE

Full-Time Monday through Friday; 8:30 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.

TRAVEL

Domestic and international travel to fulfill assigned responsibilities.

SALARY RANGE

48,672 – 78,539 annually

What you need to succeed (minimum qualifications)

+ Candidates for this position may have a Bachelor’s degree from a four-year college or university in Digital/eCommerce, Business Consulting, Management Information Systems, Computer Science or related field; or equivalent combination of education and experience

+ Two years of experience working directly in digital products and using Agile framework

+ Working knowledge of web development, including UI/UX, APIs, testing, etc.

+ Project management, strategy & operations, or management consulting experience

+ Strong reporting and analytical skills; can interpret digital KPI’s including revenue, click through rate, traffic, conversion and glean key insights based on data

+ Strong computer literacy skills including MS Word, Excel, PowerPoint, and Outlook

+ Consistently prioritizes safety and security of self, others, and personal data

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high school equivalency

+ Is at least 18 years of age and has authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

+ Experience onboarding and/or enhancing digital tools/technologies preferred

+ Strong communication skills with ability to articulate business and technical priorities preferred

+ Experience with Adobe Analytics or equivalent preferred

+ Knowledge of the AEP Adobe product suite (CJA, AJO, RTCDP) and technical components (WebSDK, Adobe Launch Script, Client Data Layer) preferred

+ Understanding of AI landscape & tech (i.e. models/architectures, tokenization, NLP, retrieval augmented generation, enterprise use-cases, etc.) preferred

Benefits and Perks to Help You Keep Climbing

Delta

Vacations values care, integrity, resilience, servant leadership, and

collaboration. Our employees are an important key to our success. Join us to

explore a career, see the world, and enjoy great compensation and benefits.

+ Competitive salary,profit-sharing program, recognition, and performance incentives.

+ 401(k) with generous companycontributions up to 5%.

+ Paid time off includingvacation, holidays, paid personal time, birthing parent, and parentalleave.

+ Comprehensive health benefitsincluding medical, dental, vision, short/long term disability, and lifebenefits.

+ Family care assistancethrough fertility support, surrogacy and adoption assistance, lactationsupport, subsidized back-up care, and programs that help with loved onesin all stages.

+ We offer comprehensivewellbeing programs to support your overall health, including an employeeassistance program, free financial mentoring, and abundant mental healthresources.

+ Domestic and Internationalspace-available flight privileges for employees and eligible familymembers.

+ Career development programsto achieve your long-term career goals.

+ Access to more than 500discounts, specialty savings, and voluntary benefits through Delta Perkssuch as car and hotel rentals, Delta Vacations Packages, auto, home, andpet insurance, legal services, and childcare.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here