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How you'll help us Keep Climbing (overview & key responsibilities)

Be part of a team that delivers an end-to-end journey of extraordinary

experiences. Delta Vacations, a wholly

owned subsidiary of Delta Air Lines, is seeking full-time Elite Service

Associates to work onsite at the Customer Engagement Center in Minot, ND. As an

Elite Service Associate, you will join a service focused team, dedicated to

listening, caring for and connecting with customers with a specific focus on

our Diamond Elite agencies.

In this role you will answer calls in an efficient,

courteous, and accurate manner, while assessing customer needs and offering

solutions and additional products. Ideal candidates should demonstrate the

desire to make our customer’s travel not only outstanding but memorable.

How you will help us deliver experiences that matter:

Elite Service Associates demonstrate strong verbal and

written communication skills, a professional demeanor, excellent dependability,

the ability to handle stressful situations, possess strong digital literacy,

flexibility in a fast-paced environment, and the ability to learn and react

quickly. Associates must understand and adhere to all Delta Vacations Inc.

policies and procedures.

We are in search of individuals who are enthusiastic about

people, culture and driving results and who accepts diversity of people,

perspectives, and styles. Be part of a culture where teamwork, diversity and

creative thinking are celebrated; a company enthusiastic about delivering

experiences that matter.

Summaryof responsibilities (not comprehensive of all tasks):

Elite Service Associates connect with customers via phone

and build an experience where customers know they have been heard, understood,

feel valued and important. This is accomplished by:

+ Effective listening

+ Quickly identifying and owning customerissues

+ Actively searching for solutions toproblems

+ Making quality decisions

+ Interacting with a globally diverse groupof customers and colleagues

+ Commendable and priority handling ofinbound service calls.

+ Communicating applicable information tocustomers regarding Delta Vacations products, services, policies, and procedures.

+ At Delta Vacations, we strive toprovide you with the tools and resources necessary to be successful in yourjob, and with the support and work environment that leads to a positive andenjoyable work life. Successful candidates will participate in a 12-week paid,training, which includes instructions, observations, exams, and performancemeasures.

+ The new hire training will beMonday through Friday 8:30am – 5:00pm. After training you will work in yourpermanent shift which may include evenings and weekends.

What you need to succeed (minimum qualifications)

+ Be willing to work a full-time day or evening shift; DeltaVacations does not offer part-time schedules. Schedules can include weekendsand holidays.

+ Ability to multi-task and understand multiple products.

+ Digital literacy and comfort with navigating web-based,email, and internet searches.

+ Demonstrate clear cheerful, and courteous verbal and writtencommunication using appropriate grammar, tone, and pronunciation

+ Proven reliable and committed by maintaining excellentattendance, performance, self-motivation and goal attainment

+ Consistently makes safety and security, of self and others,the priority.

This role is working in

the office at the Customer Engagement Center in Minot, North Dakota

What will give you a competitive edge (preferred qualifications)

+ One year of experience working in customer service, call engagement center setting, and/or travel industry preferred.

Benefits and Perks to Help You Keep Climbing

+ Competitive salary, profit sharing program, and performance incentives

+ 401(k) with generous company contributions up to 5%

+ Paid time off including vacation, holidays, paid personal time, maternity and parental leave

+ Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits

+ Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

+ Domestic and International space-available flight privileges for employees and eligible family members

+ Lateral and promotional career opportunities

+ Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

+ Recognition rewards and awards through the platform Unstoppable Together

+ Access to over 500 discounts, specialty savings and voluntary benefits through Delta perks such as car and hotel rentals, Delta Vacations Packages, auto, home, and pet insurance, legal services, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here