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Job Posting: Production Support Senior Analyst

State Teachers' Retirement System

JC-476047

-

Production Support Senior Analyst

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,855.00 - $7,327.00 per Month

Final Filing Date:** **5/13/2025

Job Description and Duties

The CalSTRS Benefits and Services Branch is seeking a highly motivated individual to work as a Survivor Benefits Production Support Senior Analyst in the Disability and Survivor Benefits Division.

The Benefits and Services Branch includes Service Retirement, Disability and Survivor Benefits, Member Account Services, Customer Service and Retirement Readiness Divisions. The Benefits and Services Branch directly supports the organization’s mission to secure the financial future and sustain the trust of California’s educators.

Survivor Benefits (SB) plays a critical and rewarding role in supporting our members' beneficaries during some of their most difficult times. Within Survivor Benefits exists the Production Support Team, which is dedicated to mitigating the risk of benefit overpayments and fraud by researching, identifying, and resolving indirect notifications of death for CalSTRS members and beneficiaries. The team also provides administrative and analytical support to our partnering production team, serving as a key resource for ongoing operations.

The Senior Analyst will work closely with the manager and team members to independently perform a wide range of complex analytical duties and ensure timely responses to sensitive and high profile inquiries. This role also serves as a subject matter expert for less experienced staff and participates in cross-functional projects. We are seeking candidates who demonstrate leadership skills, are effective problem solvers, and possess resilience, a positive outlook, and a strong desire to help others - all while maintaining a clear focus on the rules and laws that guide our business decisions.

If you are interested in a professional career that allows you to help others while utilizing case management experience, organizational and research skills, see the Application Instructions sections below and apply now.

The ideal candidate will possess the following skills:

+ Demonstrated ability to analyze and solve complex problems, draw logical conclusions, and make clear and concise recommendations

+ Excellent interpersonal and team building skills

+ Ability to effectively use existing tools while showing initiative and adaptability in learning new systems, tools, and processes

+ Strong organizational skills, ability to set priorities, effectively manage multiple projects, and meet deadlines within challenging and strict time constraints

+ Exhibits professional demeanor with the ability to establish and maintain cooperative relationships

+ Ability to solve problems, promote new ideas and develop new approaches to achieve established vision and strategies

+ Knowledge of or ability to collect, track, analyze, and report data

+ Ability to demonstrate a positive attitude, open-mindedness, flexibility and tact

Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

Does this opportunity seem right for you? If so, see the **Application Instructions** section below and apply now.

You will find additional information about the job in the **Duty Statement (https://www.CalCareers.ca.gov/CalHrPublic/FileDownload.aspx?aid=27436222&name=FinalDS\_815-435-5393-013\_AGPA.pdf)** .

Working Conditions

CalSTRS offers a hybrid approach including in-office and remote work solutions based on business needs.

All staff of CalSTRS are employees of the State of California and subject to California employment taxes and withholdings. Upon appointment, staff are required to provide a current California address to CalSTRS Human Resources to be used as a remote work location.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

+ ASSOCIATE GOVERNMENTAL PROGRAM ANALYST (https://hrnet.calhr.ca.gov/CalHRNet/SpecCrossReference.aspx?ClassID=5393)

Additional Documents

+ Job Application Package Checklist (http://calcareers.ca.gov/CalHrPublic/Jobs/JobApplicationPackageChecklist.aspx?JobControlId=476047)

+ Duty Statement

Position Details

Job Code #:

JC-476047

Position #(s):

815-435-5393-013

Working Title:

Production Support Senior Analyst

Classification:

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,855.00 - $7,327.00 A

\# of Positions:

1

Work Location:

Yolo County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

CalSTRS: Securing the financial future and sustaining the trust of California’s educators

CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California's more than 1 million public school educators and their families. Named as one of the best places to work in money management eight times by Pensions & Investments magazine, we are a world-class financial services institution with a commitment to sustainability and wellness.

Our two U.S. Green Building LEED Platinum-certified headquarters buildings in West Sacramento, California, feature sustainable construction, abundant natural lighting, an organic garden, sustainable beekeeping and ergonomic functionally designed workspaces. We offer a variety of on-site amenities to our team members, including two full-service cafés, two free fitness centers, a bicycle rental library and a child care center with a covered playground. Team members enjoy walks along the Sacramento River and nearby seasonal farmers markets.

In addition to our state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing training, learning and development opportunities. We offer competitive benefits, flexible work hours and hybrid work options. We are committed to creating a workplace where our team members thrive.

If you’re looking for a rewarding career and are interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we encourage you to find out more about our many career options at **CalSTRS.com/about-CalSTRS** **.**

Special Requirements

Statement of Qualifications

Please provide a Statement of Qualifications (SOQ). When completing the SOQ, please include all relevant experience, education, and training for each question and explain your answers thoroughly. The statement must specifically address the question listed below and be no more than two pages long, double spaced, and with no less than 10-point font.

1. After reviewing the vacancy bulletin and duty statement, please describe how your experience in a business-related role has prepared you for an advanced or senior-level position. Include specific examples that highlight your professional growth, initiative, and ability to be responsible for more complex or sensitive responsibilities.

Please attach your SOQ to your application. Applications received without your SOQ will not be considered. Note: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.

Exam

This position requires a current **Associate Governmental Program Analyst** Exam. If you need to take the exam or if your score has expired,click here (https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1764) to gain list eligibility.

Background Investigation

Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a _Personal History Statement_ and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records.

CalSTRS Disclosure Requirements

This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code (https://www.calstrs.com/files/7e818a3e7/ConflictofInterestCode.pdf) that applies to CalSTRS team members and the Political Reform Act (https://www.fppc.ca.gov/the-law/the-political-reform-act.html) , which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700) (http://www.fppc.ca.gov/Form700.html) .

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:5/13/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

State Teachers' Retirement System

N/A

Attn:Recruitment

Sacramento,CA95851-0275

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

State Teachers' Retirement System

N/A

CalSTRS, Attn: Recruitment

100 Waterfront Place

West Sacramento,CA95605

08:00 AM-05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

+ Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

+ Resume is required and must be included.

+ Statement of Qualifications -A Statement of Qualifications is required. Please see the **Special Requirements** section of the job posting for detailed instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

CalSTRS offers a competitive pay schedule and a work-life-balance for all itsemployees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment. Some benefits include:

+ Alternative work schedules

+ Flexible work hours

+ Remote work options

+ Medical benefits, including health, dental and vision insurance

+ Paid holidays and a defined benefit retirement program

+ More than four weeks of vacation/sick leave for leaders

+ More than three weeks of vacation/sick leave for staff

+ Health insurance in retirement

+ Employee Assistance Program

+ Loan forgiveness under the federal Public Service Loan Forgiveness Program (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

For the latest information on the benefits offered by the state of California, explore theHealth Benefits Summary provided by CalHR (https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx) .

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:

Recruitment

(916) 414-4990

[email protected]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

(916) 414-4933

[email protected]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)

TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

+ **Electronic applications through your CalCareer account are highly recommended.** If you are unable to apply electronically through your CalCareer account, please mail or drop off a hard copy of your application packet. Please provide the following information on your application:815-435-5393-013, RPA 8051, JC-476047

+ If education is being used to meet the minimum qualifications, please submit a copy of your transcripts/degree.

+ Training and development (T&D) assignments may be considered for this position. If you are applying as a T&D, please indicate this in the eligibility section of your application.

+ Candidate may be selected by application packet review only.

+ Multiple positions may be filled from this recruitment.

+ Submission of an incomplete STD 678 may result in disqualification.

Additional Salary Information

All civil service positions have salary ranges with minimum and maximum pay rates. Typically, employees who are new to civil service are appointed at the minimum rate of the salary range for the position. Special provisions for appointments above the minimum exist to meet special recruitment needs and to accommodate employees who transfer into a position from another civil service position and are already receiving salaries above the minimum.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.