• Principal, Employee Relations, PXT CS Employee…

    Amazon (Arlington, VA)


    Description

    Amazon’s Employee Relations (ER) team is looking for a Principal, Employee Relations with a demonstrated passion for building and sustaining positive, engaged work environments for associates and leaders. This individual will have significant employee and labor relations subject matter expertise and proven success as a leader of people.

    Key job responsibilities

    The Employee Relations team is responsible for reducing risk to the business by creating and executing programs to develop the next generation of high-performing, associate-centric frontline leaders. The Principal, Employee Relations will play a vital role in advancing our mission. The Employee Relations is a tight-knit team of ER professionals, including former HR, operational and legal leaders. We are passionate about improving our leaders’ skill sets in associate engagement across the organization. We are seeking an ER Principal to support the APAC region (North America, Philippines, Japan and China) of Customer Service Operations which contains both a brick and mortar and remote workforce. The individual must have a demonstrated ability to collaborate with and influence Operations directors, managers, and human resources; to analyze multiple levels of associate/manager feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices.

     

    A day in the life

     

    The Principal will work reactively on crisis-oriented situations, traveling as necessary that typically can only be successfully addressed under severe time constraints. The Principal will create and execute a strategy across the region that supports operational goals and objectives. Individual will detect, and address the hidden risk that are created with a remote population and work to adopt strong engagement plans to mitigate. The ability to dive deep into process and data is important, but equally essential is the ability to communicate effectively and authentically with senior Ops/HR leaders, frontline managers and associates.

    Basic Qualifications

    - Bachelor’s degree required

     

    - 10+ years of relevant experience.

     

    - Employee and labor relations subject matter expertise.

     

    - Experience working with multi country cultures

     

    - Foundational understanding of labor and employment laws.

     

    - Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies.

    Preferred Qualifications

    - Juris Doctor, advanced degree, or other specialized training in labor/employee relations a significant plus.

     

    - Previous people leadership/management experience

     

    - Previous operations experience

     

    - Successful record of creating, improving and executing programs at scale, ability to drive and measure program effectiveness and high levels of customer satisfaction.

     

    - Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.

     

    - Ability to convey ideas and recommendations in a clear, compelling and succinct way in written and verbal communications; can facilitate action and commitment across in-person and remote groups of stakeholders and peer.

     

    - Comfortable in a fast-paced environment, flexible, able to change direction quickly and in leading through both ambiguity and constant change

     

    - Ability to handle confidential information and escalate issues when appropriate.

     

    - A bias for action, ability to independently deliver results while working remotely with limited direction.

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.