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Full-Time Clinic Assistant/Telephone Operator - Your Communication Hub at SIMEDHealth Physiatry!

SIMEDHealth's Physiatry (Physical Medicine & Rehabilitation) office in Gainesville, FL, is seeking a highly organized and communicative Full-Time Clinic Assistant/Telephone Operator to manage our front-line communications and provide essential administrative support.

As the voice of our practice, you will play a crucial role in efficiently directing calls, assisting patients, and ensuring accurate information flow. Your ability to multitask, handle a multi-line phone system with ease, and maintain a professional demeanor is essential. We're looking for someone with outstanding customer service skills and a clear speaking voice. Bilingual (Spanish) candidates are encouraged to apply!

Your Key Responsibilities Will Include:

+ Professionally answering and directing all incoming phone calls using a multi-line system.

+ Providing helpful responses to patient inquiries regarding office logistics and general information.

+ Verifying and updating patient information accurately within our electronic health record (EHR) system, including documenting relevant healthcare details.

+ Typing detailed and accurate notes.

+ Efficiently scheduling appointments, verifying insurance details, and managing our electronic fax server.

+ Accurately interpreting and utilizing Hospital Call Schedules.

+ Maintaining awareness of daily provider schedules for accurate call routing.

+ Understanding and appropriately handling calls related to hospital consults and transitional care.

+ Effectively directing new patient calls to our dedicated coordinator.

+ Regularly retrieving and responding to voicemail messages in a timely manner.

+ Adhering strictly to patient and staff safety protocols, including HIPAA compliance.

+ Providing basic information about SIMEDHealth's services and providers.

+ Comfortably remaining seated for extended periods while managing telephone duties.

What We're Looking For:

+ Exceptional customer service skills and a professional phone manner.

+ Proven ability to effectively manage multiple phone lines and multitask in a busy environment.

+ Strong attention to detail and accuracy in all tasks.

+ Self-motivated and able to work independently.

+ Clear and professional speaking voice.

+ Computer proficiency with accurate typing skills and the ability to navigate electronic systems.

+ Bilingual (Spanish) language skills are a plus.

Join the SIMEDHealth Team and Enjoy Our Benefits:

We offer a comprehensive benefits package to our valued employees, including:

+ Health Insurance

+ Life Insurance

+ Vision Insurance

+ Dental Insurance

+ Short & Long Term Disability

+ Accident Insurance

+ Critical Illness Insurance

+ Hospitalization Insurance

+ Health Savings Account

+ 401(k) with profit sharing

+ Paid Time Off

+ Paid Holidays

+ Wellness discounts

If you are a skilled communicator with excellent organizational abilities and a commitment to providing exceptional patient service, apply now at SIMEDHealth!

SIMEDHealth is an equal opportunity employer. To learn more about SIMEDHealth, please visit SIMEDHealth.com/jobs.

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