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Position Details

Position Information

Announcement Number STAFF - VA - 25345

For questions regarding this position, please contact:

Austin Cochran

[email protected]

406-994-6017

Classification Title Facilities Dispatcher I

Working Title Facilities Dispatcher

Brief Position Overview

The Facilities Dispatcher I is responsible for receiving, prioritizing, coordinating and assigning emergency and non-emergency service calls to ensure the safety and security of university personnel and facilities.

This position demands a high level of customer service in a fast-paced environment, continuously displaying a positive, professional, and helpful manner.

Position Number 4M1405

Department Facility Services

Division University Services

Appointment Type Classified

Contract Term Fiscal Year

Semester

If other, specify From date

If other, specify End date

FLSA Non-Exempt

Union Affiliation FOCUS-MFPE

FTE 1.0

Benefits Eligible Eligible

Salary $23 per hour, commensurate with experience, education, and qualifications

Contract Type Classified Salary

If other, please specify

Recruitment Type Open

Position Details

General Statement

Under the direction of the Work Control Supervisor, the person in this position performs a variety of administrative and data entry tasks. The primary responsibility of this position will be managing the receiving, processing and distributing of work requests, timecard entry, and key distribution.

Duties and Responsibilities

+ Prioritizes and assigns services, troubleshooting issues, emergency calls.

+ Coordinates necessary action on all calls to provide maintenance and service.

+ Processes work requests by documenting service information, assigning priorities, and documenting billing information.

+ Maintains the work order and trade assignment database and provides reports and information as requested.

+ Receives utility outage requests from engineering, project management staff, trades and others.

+ Issues keys for daily use and tracks all campus building keys. Performs a variety of technical and clerical office administration tasks.

+ Other duties as assigned.

Required Qualifications – Experience, Education, Knowledge & Skills

+ High school graduate or G.E.D.

+ Two years of full-time administrative work experience, including customer service, data entry and record keeping duties, or an equivalent combination of relevant education and experience.

+ Demonstrated competence using databases and personal computers that include a variety of software packages, such as Microsoft Office (Outlook, Word, Excel).

+ Demonstrated competence maintaining, processing and verifying detailed records with a high degree of accuracy.

+ Demonstrated ability providing a high level of customer service in a high call-volume, fast paced environment, continuously displaying a positive, professional demeanor.

+ Demonstrated competence organizing large volumes of work, setting priorities, meeting deadlines, and making independent decisions with minimal supervision.

+ Demonstrated competence composing, formatting, typing and proofing grammar, punctuation, and spelling of business correspondence, forms and reports.

Preferred Qualifications – Experience, Education, Knowledge & Skills

+ General knowledge of MSU and Facilities Services operations, policies and procedures relating to work orders/work fulfillment deadlines.

+ Experience with a large, diverse database such as Computerized Maintenance Management System ( CMMS .)

+ Experience in a large, multifaceted organization.

The Successful Candidate Will

+ Consistently exercise initiative and good judgment while prioritizing workload to meet deadlines with minimal supervision

+ Communicate effectively both verbally and in writing.

+ Maintain confidentiality of records and information.

+ Represent the department and MSU to others in a professional and courteous manner

Position Special Requirements/Additional Information

In accordance with MSU policy, hiring will be conditional upon successful completion of a pre-employment background check.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Our benefits package includes:

+ Medical / Dental / Vision

+ Retirement

+ Tuition waiver

+ Annual and sick leave

+ Holiday pay

Physical Demands

Must be able to sit for long periods of time. Normal office environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies

Desired Start Date

Position End Date (if temporary)

Open Date

Close Date

Applications will be:

Screening of applications will begin on April 29, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.