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Description

Position Summary

The **Vehicle Programs Analyst** performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

Duties and Responsibilities

* Provide administrative assistance to Vehicle Programs personnel

* Administer support for the "M" (Manufacturer) Plate Program

* Support our Care Call Center

* Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties

* Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes

* Process billing invoices from vendors and dealerships for delivered vehicles

* Process tickets, tolls, citations, etc

* Process vehicle title, plates, and registrations

* Process and monitor vehicle orders

* Process vehicle returns, title corrections, and auction disposal

* Audit and reconciliation of official documents such as lease and usage agreements, and other official documents

* Customer account maintenance

* Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members

* Perform as a back-up for other Vehicle Program personnel when necessary

* Perform duties that require signing as a company agent and/or department notary

Education

* High school diploma required; Bachelor’s degree preferred

Experience

* 3 years administrative office experience required

* Experience using mainframe and web system applications

Skills

* Critical thinking, problem solving, and analytical skills

* Strong planning and organizing skills

* Strong communication skills that demonstrate knowledgeable, proactive and clear communication

* Excellent customer service skills to include a positive mindset that actions self-control

* Excellent time management skills

* Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)

* Proficient in MS Office (i.e. Outlook, Word, and Excel)

What You Can Expect

+ Starting pay of $20/hr.

+ Health/Dental/Vision/Life Insurance

+ Flexible Spending Account (FSA) and Health Savings Account (HSA)

+ 401(k) with company match

+ Vacation/Sick Time and Paid Holidays

+ Tuition Reimbursement

+ Employee Assistance Program

+ Employee Discount Program

+ Training and Development Programs (Percepta College)

+ Employee Rewards Program (Perci Perks)

A Bit More About Your Role

+ Call center environment

+ Must be able to interact with all internal and external departments and contacts

+ Must represent Percepta professionally with all customers and external organizations and contacts

**Primary Location:** US-MI-Dearborn

**Req ID:** 044ES