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Who We Are

Robert Half is seeking a **Deskside Technician Lead** (DST) who will provide OS and software support for corporate users. They install, repair, and perform preventive maintenance on, and supply, and inventory personal computers and related equipment. They work with technical support and other IT teams to detect and rectify system performance problems that affect the productivity of corporate users. Typically, they identify areas for improvement and coordinate the deployment of technology solutions. In some locations, they may be responsible for modifying, repairing, and conducting preventative maintenance on other IT equipment and related systems. They may set up, coordinate, and monitor the operation of IT equipment associated with a data center. They perform other troubleshooting activities as required.

What You'll Do

+ In addition to level III activities: Lead a team of DSTs in Level I, II and III activities by delegating and monitoring incidents, tasks and projects.

+ Coordinate team activities and daily tasks.

+ Ensure problem resolution by following-up with users and DSTs on escalated issues.

+ Work with Standards committee and vendors to develop and maintain PC, Mac, or laptop standards.

+ Assist with team reviews, team cross-training, team development, and team meetings.

+ Work with DST team members to create and maintain documentation related to specific facilities.

+ In addition to Level III: Involved in vendor roadmap and corporate standard hardware and software meetings.

+ Participate in maintenance and troubleshooting activities related to network and telephony systems in corporate and field offices. May include installing hubs, switches, routers, and phone system support.

+ In coordination with other IT groups, participate in troubleshooting exercises related to end user performance problems. May provide periodic reports related to IT activities to non-IT groups.

+ Provide facility report in Daily Health Check meeting.

+ Handles property management issues involving building mechanical systems such as HVAC, electrical, plumbing and security.

+ Basic Active Directory tasks.

+ Submit request to access network resources (network shares/folders, mailboxes, distribution lists and calendars). **San Ramon only:** Assist Deer Park team should disaster occur/recover plan in place. **Deer Park & Boston:** Complete IDX forms for new hires, transfers, and termination. **Boston only** : Train new employees on computer and phone systems.

What You'll Need

+ Bachelor’s degree preferred.

+ 6+ years’ of recent experience supporting windows based PC’s in a Lead or Supervisory level.

+ Desired certifications or equivalent experience strongly encouraged: A+, CNA, MCSE, Apple Certified Technician (ACDT), Apple Certified Portable Technician (ACPT), Cisco.

+ Proficiency and expertise in Microsoft Windows XP, Mac OS X is a plus, Office Suite and network architecture.

+ Familiarity with window Terminal Services and basic network concepts (DHCP, DNS, WINS), LAN/WAN, antivirus systems, RDP, VPN and wireless. **Deer Park & Boston** : Familiarity with building mechanical systems.

The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location.

$30.29 - $44.23

Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.

In your email please include the following:

+ The specific accommodation requested to complete the employment application.

+ The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Location(s)

MENLO PARK