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Program Coordinator II

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Program Coordinator II

Salary

$41,655.00 - $72,897.00 Annually

Location

Nash County, NC

Job Type

Time-Limited Full-Time

Job Number

25-05765

Department

Dept of Transportation

Division

Division of Motor Vehicles

Opening Date

05/02/2025

Closing Date

5/8/2025 11:59 PM Eastern

Job Class Title

Program Coordinator II

Position Number

65040616

Section

Driver Services/CDL Unit

Salary Grade

NC10

+ Description

+ Benefits

+ Questions

Description of Work

This is a repost. Previous applicants need to reapply to be considered.

Positions 65040616 and 650400617 will be filled from this posting. The position is time-limited, with funding secured through a grant until September 2027.

The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move! This position is currently located at NCDMV headquarters in Rocky Mount.

This position with NCDOT offers full State (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities.

The CDL Help Desk Specialist supports and assists commercial drivers and other stakeholders regarding CDL regulations, applications, renewals, endorsements, and compliance. This role requires a strong understanding of CDL requirements, excellent customer service skills, and the ability to troubleshoot and resolve issues efficiently. This position provides State Automated Driver License System Application Maintenance support and application guidance to Driver License examiners and Driver License field support staff pertaining to CDL. This position reviews and evaluates driver license records found on reporting systems such as the NDR- National Driver Registry, CDLIS Commercial Driver License Information System, and the PDPS Problem Driver Pointer system to determine Licensing eligibility. This position verifies the Drug and Alcohol Clearinghouse status of driver presented at the time of application for a NC commercial driver license or commercial learner permit. This position utilizes the Commercial Skills Test Information Management System (CSTIMS) to verify Entry Level Driver Training. This position utilizes the Transportation Security Administration System to update drivers’ hazmat threat assessment.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

+ Knowledge of DMV licensing requirements, driving laws, policies, and procedures.

+ Experience in disseminating accurate information with confidentiality.

+ Knowledge of MS Office suite, SADLS, CDLIS, CSTIMS, computer hardware, knowledge of commercial licensing and regulatory requirements.

+ Experience exercising judgment and discretion in establishing, applying and interpreting policies and procedures.

+ Demonstrated ability to establish and maintain effective working relationships with agency personnel, officials and the general public

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Supplemental and Contact Information

Sharon Ashe 919-615-7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

+ Yes

+ No

02

Do you currently work for the North Carolina State Government in a temporary full-time, temporary part-time, permanent full-time, permanent part-time, probationary, trainee, or time-limited position or are you a layoff candidate with the NC State Government eligible for RIF priority reemployment consideration as described by General Statute (GS) 126 (State Personnel Act)?

+ Yes

+ No

03

Are you aware that these positions are located in Nash County?

+ Yes

+ No

04

Which of the following best describes your level of knowledge of DMV licensing requirements, driving laws, policies, and procedures?

+ None

+ Basic

+ Intermediate

+ Thorough

05

Explain how you have experience with DMV licensing requirements, driving laws, policies, and procedures.

06

Which of the following best describes your level of experience disseminating accurate information with confidentiality?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

07

Explain how you have experience disseminating accurate information with confidentiality.

08

Which of the following best describes your level of knowledge of MS Office suite, SADLS, CDLIS, CSTIMS, computer hardware, and knowledge of the commercial licensing and regulatory requirement?

+ None

+ Basic

+ Intermediate

+ Thorough

09

Explain how you have knowledge of MS Office suite, SADLS, CDLIS, CSTIMS, computer hardware, and knowledge of the commercial licensing and regulatory requirement.

10

Which of the following best describes your level of experience exercising judgment and discretion in establishing, applying, and interpreting policies and procedures?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

11

Explain how you have experience exercising judgment and discretion in establishing, applying, and interpreting policies and procedures.

12

Which of the following best describes the level of ability you have demonstrated establishing and maintaining effective working relationships with agency personnel, officials, and the general public?

+ None

+ Basic

+ Intermediate

+ Thorough

13

Explain how you have demonstrated the ability to establish and maintain effective working relationships with agency personnel, officials, and the general public.

Required Question

Employer

State of North Carolina

Website

http://www.ncdot.gov/

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