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NY HELP No

Agency Information Technology Services, Office of

Title Technology Analyst 2 (Product Management) - Project Assistant

Occupational Category I.T. Engineering, Sciences

Salary Grade NS

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $96336 to $121413 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County New York

Street Address 1 NY Plaza

OR Albany, NY*

City New York

State NY

Zip Code 10004

Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies. Under the direction of the Information Technology Architect 2, the Technology Analyst 2 (Product Management) will be responsible for designing, overseeing the implementation and enhancement of secure and efficient customer IT products and services to meet client agency business needs. The position will collaborate with business managers and IT professionals to understand business requirements and leverage existing IT products and services to help client agencies enhance their interactions with customers. It will analyze business processes and customer interactions to identify areas of improvement and suggest suitable ITS product and service solutions. This position may directly supervise a team of Technology Analyst 1’s (Product Management).Duties include, but are not limited to, the following:• Understand the business needs and processes of the organization.• Identify opportunities to improve existing ITS products and services.• Analyze and interpret data to understand customer behavior and expectations.• Collaborate with technical teams to customize and configure IT products to meet business requirements.• Train users in the organization on how to effectively use IT products and services.• Create and maintain documentation on ITS processes, policies, application configuration and help related materials.• Perform regular audits and quality assurance tests to ensure the functionality and efficiency of ITS products and services.• Assist in the resolution of IT product and service issues, and coordinate with IT departments or vendors when needed.• Monitor the effectiveness of product and service strategies, adjusting as necessary.• This position may perform the full range of supervisory duties.

Minimum Qualifications Six (6) years of broad information technology (IT) or business administration experience, demonstrating a comprehensive understanding of various IT disciplines and how they intersect within large-scale organizations. Education/Experience SubstitutionsEarned college degrees in computer science, information systems, business administration, or a related field of study may substitute for the specified years of broad IT experience as follows:o Associate’s degree substitutes for 2 years of experience.o Bachelor’s degree substitutes for 4 years of experience.o Master’s degree substitutes for an additional 1 year of experience.o Doctoral degree substitutes for an additional 2 years of experience.Preferred qualifications:• Preference for candidates holding relevant technology analyst certification, including but not limited to: o Certified Business Analysis Professional (CBAP)o Project Management Professional (PMP)• Familiarity with data analysis tools like SQL, Excel, or other BI tools.• Strong analytical and other skills like data analytics, business process modeling, data mining, and database management to gather, organize, and interpret complex data and translate it into actionable strategies.• Excellent communication skills to effectively convey insights from data analysis to non-technical team members and stakeholders.• Project management skills to oversee projects from conception to implementation, ensuring all objectives are met on time and within budget.• Customer service skills to understand the needs and behaviors of customers, aiming to improve their experience and satisfaction.• Technical writing skills to document processes, requirements, and system changes clearly and accurately.• Ability to work collaboratively with teams across the organization such as sales, marketing, and IT.• Understanding of business processes and strategies to align product/system capabilities with organizational goals.Please note: • Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. • Appointment to this position is not final until all agency approvals have been granted.

Additional Comments Fingerprinting and background check are required for employment with ITS.This position will be located in either Albany, NY or New York City.Salary Commensurate with experience Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off * Thirteen (13) paid holidays annually * Up to Thirteen (13) days of paid vacation leave annually * Up to Five (5) days of paid personal leave annually * Up to Eight (8) days of paid sick leave annually * Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits * Eligible employees and dependents can pick from a variety of affordable health insurance programs * Family dental and vision benefits at no additional cost Additional Benefits * New York State Employees’ Retirement System (ERS) Membership * NYS Deferred Compensation * Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds * Public Service Loan Forgiveness (PSLF) * And many morePositions located in New York City, will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $2,000 adjustment location pay.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.This position may require critical services to be performed outside of normal work schedule.

Some positions may require additional credentials or a background check to verify your identity.

Name Michael Penticuff

Telephone 518-473-0398

Fax 518-402-4924

Email Address [email protected]

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12220

Notes on Applying To apply, please submit a cover letter and resume. Please indicate that you are applying for the Technology Analyst 2 (Product Management) position and include the vacancy ID (186886) in the subject of your email. Your Social Security Number may be required to confirm your eligibility.