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General Description:

The Technology and Operations Manager is responsible for overseeing the efficient management and continuous improvement of operational processes and technology systems, with a strong emphasis on learning management platforms. This role involves coordinating day-to-day operations, ensuring seamless integration of technology tools, and optimizing the performance of systems that support training, learning, and development initiatives.

The manager works closely with cross-functional teams to evaluate needs, implement solutions, and streamline workflows across technology and operations. A key part of the role is managing the administration, functionality, and user experience of learning management systems (LMS), while ensuring they align with organizational goals. The manager also supports data-driven decision-making through process analysis, reporting, and continuous improvement initiatives.

Essential Functions of the job:

+ Collaborate with GCO L&D leadership to create and implement global technology strategy for training function.

+ Oversee and improve operational processes to ensure efficiency, scalability, and alignment with organizational objectives.

+ Manage and support the daily operations and technical functionality of learning management systems (LMS).

+ Collaborate with internal stakeholders to assess technology needs and implement effective process and system solutions.

+ Coordinate with IT teams, vendors, and external partners to maintain and enhance system performance, integrations, and data security.

+ Analyze operational workflows and LMS usage data to identify areas for improvement and drive continuous process optimization.

+ Ensure compliance with relevant policies, standards, and regulations related to operations and data management.

+ Provide training and support for staff and end-users on the use of LMS and other operational technology platforms.

+ Coordinate logistics for new hire onboarding, ensuring a smooth and consistent experience for incoming team members.

+ Main POC for GCO in new LMXP (Degreed) handling logistics, standard operating procedures, etc.

+ Upload and manage training content within the LMS to support ongoing learning initiatives.

+ Maintain and update the team’s Project dashboard to track deliverables and performance metrics.

+ Plan and facilitate team meetings, including scheduling, agenda preparation, and follow-up coordination

+ Design, write, and distribute monthly team newsletters to communicate updates, initiatives, and accomplishments.

+ Provide support in the creation and formatting of PowerPoint presentations for internal and external use.

+ Support GCOE L&D Head in communication, presentations, and other administrative needs

Supervisory Responsibilities:

+ Possible supervisory responsibilities for Learning and Development Coordinators

Computer Skills:

+ Experience is Sumtotal LMS and Degreed LMXP is required, Microsoft proficient required, Articulate suite preferred

Qualifications:

+ Bachelor’s degree

+ 5+ years of technology, learning management system, and learning and development experience.

+ Familiarity with L&D Methodologies: Knowledge of effective learning and development methods, including e-learning and blended learning approaches.

Travel:

+ minimal

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.