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Customer Support Representative - PBH Administrator

Company : Safran Electronics & Defense, Avionics USA

Job field : Customer services and support

Location : Grand Prairie , Texas , United States

Contract type : Permanent

Contract duration : Full-time

Required degree : Bachelor's Degree

Required experience : More than 3 years

Professional status : Administrative staff

Salary range : 00000

\# 2025-157220

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Job Description

For us, working at Safran is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

Job Summary:

- Accountable for all aspects of customer repairs, including rentals and exchanges.

- Responsible for all aspects and coordination of PBH order management.

- Maintain and improve customer satisfaction by providing customers with the highest level of customer service possible.

Complementary Description

- Establishes and maintains effective professional relationships with customers through constant communication.

- Ensures Key Account Manager and Program Support Manager personnel are kept abreast of any pertinent information that is exchanged with customers in relation to PBH activities, reporting, etc.

- Responsible for the day-to-day operations related to PBH, including (but not limited to) quoting, prioritization, schedule changes, planning and working closely with all pertinent departments.

- Maintain PBH log/database.

- Maintain indicators for fill rate performance/progress.

- Invoice customer based on PBH reporting/contract obligations.

- Prepares and submits quotations for all repairs (in-house and outsourced)

- Prepares status updates for each status request submitted by customers.

- Processes exchange requests.

- Processes rental/loaner requests.

- Track return of cores in accordance with contract requirements.

- Communicates accurate information in a timely manner.

- Be aware and knowledgeable of any documentation changes, SB, CMM, AD, etc. in order to communicate efficiently with internal/external customers.

- Comply with all safety, health and environmental regulations as prescribed by law, company's policies and regulations requirements.

- Other duties may be assigned, as required.

Job Requirements

- Bachelor's degree and/or 5+ years of relevant aviation experience.

- Customer service experience preferred.

- Familiarity/knowledge of the customers related to Safran Electronics & Defense, Avionics USA.

- Strong knowledge of aviation community and requirements associated with industry.

- Proficient / Expert level – Microsoft Office: Outlook, Word, Excel, PowerPoint.

- Knowledge of professional practices, sources of information, rules and regulations that can be applied immediately.

- Must be authorized to work in the United States without company sponsorship.

- This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. Persons within the meaning of ITAR. ITAR defines a U.S. Persons as a U.S. Citizen, U.S. Permanent Resident (i.e. green card holder), political asylee or refugee.

Job knowledge:

Build sustainable relationships with customers

Provide expedient follow up to customers' questions and concerns

Knowledge of FAA regulations and understanding of Quality requirements

Knowledge of Safran Electronics & Defense, Avionics USA products

Communicate effectively with internal and external customers

Send quickly accurate invoices to customers

Maintain closed work order files

IT Tools: Office and ERP (ability to use the software to quote, to generate reports upon customers request, etc.)

Leadership skills / Management skills / Personal skills:

Teamwork

Communication skills

Negotiation skills

Customer-oriented

Priorities management / Responsiveness

But what else? (advantages, specific features, etc.)

Travel less than 10%

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.

Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Locate your future workplace

2802 Safran DriveTX 75052

Grand Prairie

Texas United States

Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.