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Adecco is hiring immediately for an **Customer Service Representative level I** with a local client in **Charlotte, NC** ! Apply now if you meet the qualifications listed below!

+ **Contract Type: Temp**

+ **Pay:** $19.41 / HR based on experience

+ **Shift/Hours:** Hybrid Role / 3 days onsite 2 days offsite

+ Monday - Friday 8:00am - 5:00pm

Core hours 8am-5pm- flexible on hours as long as predetermined with manager

Hybrid role- During training will need to be onsite 5 days a week- After fully trained will need to be on-site ATLEAST 3 days a week.

Job Description:

preferably capitol market experience- most communication will be chat and emails- not a lot of phones. This role will be supporting the trade desk

Main point of contact for AMRS based Clients for trades processing related queries within across product, market, entity, trade status. Primary responsibility will be confirmation and allocation of US Fixed Income securities. Applicant must be on hand to offer premium client service to deal with all client queries and manage the relationships between our clients and internal departments.

Responsibilities:

+ Resolution and escalation of matched and unmatched trades for AMRS settling in domestic markets.

+ Timely response to client queries regarding the confirmation and allocation of their trades.

+ Liaising with other internal departments to ensure timely settlement of client trades.

+ Keeping up to date client contacts and maintaining current client relationships.

Requirements:

+ Must be client focused with proven track record of excellent communications and interpersonal skills.

+ Must be self-motivated and able to work independently while also working in a team environment.

+ Must be able to operate successfully in a fast paced environment.

Desired Skills:

+ Previous experience within a client service team

+ General knowledge of the lifecycle of a trade

**IMPORTANT:** This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “Apply with Adecco” button to submit your resume.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

Equal Opportunity Employer/Veterans/Disabled

**Pay Details:** $19.41 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance