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Customer Service/Administrative Support Specialist

*Must be local to Port Clinton, Ohio*

Job Responsibilities

+ Provide rotational support for customers.

+ Deliver best-in-class service and troubleshooting support to both internal and external customers.

+ Ensure prompt processing of warranty orders and manage related inquiries.

+ Gain and apply thorough knowledge of products and troubleshooting techniques to solve technical issues.

+ Escalate unresolved problems to the appropriate subject matter experts.

+ Document customer feedback, call and issue tracking, and correspondence for comprehensive service records.

+ Strive to exceed customer satisfaction targets through dedicated and personalized service.

+ Utilize CRM and ERP software tools effectively.

+ Perform additional tasks as directed by supervisor.

Essential Skills

+ Administrative support

+ Data entry

+ Clerical

+ Administrative assistance

+ Customer service

+ Excellent verbal and written communication

+ Excellent organizational skills and attention to detail

+ Eager, good-natured, pleasant and positive attitude

+ Speed and accuracy at assigned responsibilities

+ Ability to manage multiple requests and priorities

+ Desire to support co-workers in a team environment

+ Ability to problem solve in a collaborative manner

+ Professionalism

+ Ability to function well in a high-paced and at times stressful environment

+ Professional and Responsive

+ Extremely proficient with Microsoft Office Suite or similar software

+ Ability to learn new or updated software

Work Environment

The role requires functioning well in a high-paced and at times stressful environment. Professionalism and responsiveness are essential. The position involves the use of CRM and ERP software tools, and proficiency with Microsoft Office Suite or similar software is necessary. A pleasant and positive attitude is crucial for success in this role.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Port Clinton,OH.

Application Deadline

This position is anticipated to close on May 15, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.