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Job Title: Order Entry RepresentativeJob Description

As an Order Entry Representative, you will be responsible for entering customer orders into the ERP system, communicating order confirmations, and maintaining strong business relationships with both new and existing customers. You will process customer demands, ensure accurate order fulfillment, and provide updates on inventory levels, order status, tracking, and service contracts. You will handle inbound and outbound customer inquiries with professionalism and efficiency while developing a fundamental knowledge of products to offer the right solutions to customers.

Responsibilities

+ Enter customer orders into the ERP system and communicate order confirmation.

+ Maintain strong business relationships with new and existing customers.

+ Process customer demands and ensure accurate order fulfillment.

+ Provide updates on inventory levels, order status, tracking, service contracts, and repairs.

+ Handle inbound and outbound customer inquiries with professionalism and efficiency.

+ Develop fundamental knowledge of products to ensure customers receive the right solutions.

+ Generate invoices and credit memos for customer orders.

+ Liaise with sales representatives, territory managers, service personnel, inside sales engineers, and production departments.

+ Create and maintain customer records with accurate account information.

+ Produce domestic and international shipping documents.

+ Perform additional duties as assigned by the manager.

Essential Skills

+ Order entry, data entry, and order management skills.

+ Strong administrative assistance and customer service capabilities.

+ Excellent written and phone communication abilities.

+ Exceptional problem-solving and time-management skills.

+ Ability to multitask effectively in a fast-paced environment.

+ High level of professionalism when interacting with customers and team members.

+ Accuracy with numbers and strong attention to detail.

+ Proficiency with ERP systems and computer operations.

+ Moderate to advanced skills in MS Office programs (Excel, Word, Outlook).

Additional Skills & Qualifications

+ Familiarity with customized databases and service support programs.

+ Customer service oriented with multitasking capabilities.

+ Experience in sales support and administrative support.

+ High school diploma with 2+ years of experience in a technical customer service environment.

+ AA or AS degree in business or manufacturing.

+ Experience with CRM and ERP systems.

Work Environment

This is an onsite role with a schedule of Monday through Friday, 8 AM to 5 PM. As part of a growing company that invests in its people, products, and technology, we offer real opportunities for career growth and a competitive salary package. Our benefits include 10 paid holidays annually, vacation, sick time, a 401K with employer match, and flexible work scheduling. Full-time employees (30+ hours a week) have access to medical, dental, vision, and other insurance offerings, including employer-paid life insurance. Our positive company culture is a key factor in our employees' satisfaction and success.

Pay and Benefits

The pay range for this position is $20.00 - $22.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Largo,FL.

Application Deadline

This position is anticipated to close on May 15, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.