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Job Title: Immediate Sales Service Representative

Job Description

As a Sales Service Representative, you will ensure customer satisfaction by exceeding customer requirements and expectations from point of sale through delivery and invoicing of products. In this role, you will serve as the primary point of contact post-sales, representing a designated customer base and supporting multiple sales territories. You will manage commercial and supply chain transactions and conversations to ensure successful support of stakeholders, executing and managing complex processes to support the sale, delivery, and supply of company products.

Responsibilities

+ Serve as a customer advocate, ascertaining customer requirements and ensuring they are met.

+ Resolve customer issues including pricing, transactions, complaints, orders, and shipments.

+ Address complaints at authorized levels for product lines.

+ Document and determine when a complaint is considered resolved.

+ Manage the entire order-to-cash process for assigned customers.

+ Manage inside sales for transactional segment of customers at list/approved prices.

Essential Skills

+ Experience with Salesforce CRM and SAP ERP.

+ Sales support experience.

+ Knowledge of North America truck/rail logistics.

+ Order to Cash processes including Order creation, contract review, case management, and review of documents like BOL, Invoice, COA.

+ Strong customer service skills.

+ Business Acumen of commercial and supply chain processes.

+ Aptitude for digital and technology troubleshooting of customer digital interactions.

+ Experience in a customer-facing sales service role in Supply Chain, Manufacturing, Product Management, or Logistics.

+ Ability to make informed but quick decisions in a fast-paced environment.

+ Proficiency with Microsoft Suite including MS Word, MS Excel, MS PowerPoint, and MS Outlook.

+ Organizational skills and attention to detail.

+ Excellent communication and presentation skills.

Additional Skills & Qualifications

+ A High School Diploma or GED with eight years of experience.

+ Bonus points for a bachelor's degree with five years of relevant experience.

+ Experience with Business Objects (BOBJ) and/or Visio.

+ Expertise in Online Order Management and Track and Trace Technologies for logistics.

Work Environment

This position offers a working-from-home opportunity with office attendance required on Thursdays. Working hours are Monday, Tuesday, Wednesday, Friday from 8:00 am to 5:00 pm. Initial training takes a couple of weeks in the office, and remote work will transition after demonstrating the ability to operate independently. The company offers good potential for growth, as evidenced by previous contractors who received extensions and permanent positions.

Pay and Benefits

The pay range for this position is $27.59 - $27.59/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lithia,FL.

Application Deadline

This position is anticipated to close on May 8, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.