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Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

We are looking for a Concert Operations Enthusiast who is passionate about live music and providing great customer service and leadership at Atlanta’s most historic outdoor concert venue.

WHAT THIS ROLE WILL DO

+ Work directly with the General Manager to perform Administration duties.

+ Assist Admin team with job fairs, orientations, and trainings.

+ Assist General Manager with staff related inquiries

+ Inventory and order operations supplies.

+ Coordinate venue responsibilities for artist VIP programs

+ Work directly with the General Manager and Security Supervisor to perform day of show duties

+ Create pre-shift sheet and relay information from management directly to staff

+ Lead all pre-shift meetings prior to start of shift

+ Respond to all elevated staff/guest inquiries and/or concerns regarding all shows, artist meet and greet packages, amenities, and make recommendations

+ Work through and correct guest concerns and complaints regarding security and customer service-related situations

+ Follow up with Security and Guest Services teams to ensure that service standards are met

+ Perform opening/running/closing duties according to Live Nation policy

+ Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered

+ Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members

+ Turn in all lost and found articles to Box Office

+ Communicate to M.O.D. any issues that guests or team members may have

+ Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates

+ Responsible for completing incident reports and collecting witness statements

+ Assist MOD with all ejection logs and incident reports

WHAT THIS PERSON WILL BRING

Required:

+ Working knowledge of high-volume venue operations and guest relations

+ Skills in guest relations/staff relations- Assessing and anticipating special needs of guests

+ Prioritization of duties and effective communication skills

+ Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude

+ Turn potentially negative situations into positive ones

+ Communicate well with team members and managers and foster an atmosphere of unity and camaraderie

+ High School Diploma required

Preferred:

+ Experience in a live music environment

+ College diploma in related field

Physical Demands/Working Environment:

+ Working environment is fast-paced, often loud and stressful

+ Position requires extended periods of prolonged standing, climbing stairs and working on your feet

+ Must be able to lift or move up to 40 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.