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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Memphis site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team.

Your Role

The Customer Care Specialist is responsible for the daily execution and delivery of an exceptional customer experience, leading to consistent customer excellence and satisfaction. By regular and frequent direct interaction with our customers, the Customer Care Specialist will have a clear understanding of customer requirements and expectations, as well as their business developments. The Customer Care Specialist will with pro-active customer communication and problem resolution, and in parallel with engagement of relevant stakeholders, ensure that customer needs are met efficiently and effectively. Along with a strong focus on customer growth and maximizing profitability.

Your Responsibilities

+ With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations. At the same time, ensure regulatory and compliance adherence.

+ Ensure consistent shipment monitoring and pro-active customer communication, and effectively handle and respond to customer feedback, complaints and escalations, and ensure swift corrective actions.

+ Ensure awareness of customer facing digital solutions and encourage usage by our customers. Participate in trainings, as needed, for up-to-date knowledge.

+ When assigned to customer implementations, as either support or lead, bring active involvement and ensure participation by OCC/RCC/OM, as required. And participate in GCIM Scalable trainings.

+ Manage and develop customer growth and stay on top of customer retention.

+ Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN products. And on-going GP analysis, as well as liaising with stakeholders responsible for procurement.

Your Skills and Experiences

+ Other Degree / Diploma: Freight Forwarding / Logistics (Preferred)

+ BU / FU: Air Logistics 0-2 years

+ Freight Forwarding / Logistics 0-2 years

+ Knowledge and experience of freight forwarding, its processes and regulations

+ Commercial drive and mindset

+ Communication, problem and conflict resolution skills

+ Knowledge of KN standard operating model and products

+ Strong collaboration and communication skills, with the ability to foster cross-team alignment.

+ Ability to adapt to changes.

+ Customer solutions orientation and conflict resolution.

+ A constant drive for customer satisfaction in parallel with profitability maximization.

+ English Advanced

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.