• Helpdesk Technician

    TEKsystems (Bartlesville, OK)


    Our Client is seeking a Help Desk Agent who will provide professional and courteous customer service to users regarding their Network connectivity and Extranet Support. This position requires 24/7 availability and the ability to provide customers with timely accurate and efficient technical support.

    Responsibilities Include:

    - Responding to customer inquiries via phone IM online networks and/or email troubleshooting and resolving issues.

     

    - Troubleshooting and Point-Of-Sale hardware software and/or network connectivity issues.

     

    - Supporting Credit Card Settlement System and inquiries concerning credit card batch totals and reconciliation.

     

    - Maintain appropriate paperwork and records required to meet established job performance targets.

     

    - Maintain technical proficiency in all software hardware and web-based software and platforms assigned and applicable to the role.

    Position Requirements:

    - 1 or more years of Information Systems Help Desk / Support experience

     

    - Knowledge of communication devices/methods such as Broadband VSAT and DSL

     

    - Intermediate knowledge of all Microsoft Office software applications

     

    - Intermediate knowledge of computer DSL and VSAT hardware

     

    - High School Diploma or GED equivalent

     

    - Willing and able to be available for any current shift including overnight 8pm to 8am evenings weekends and holidays

     

    To be considered, email resumes in the MS Word format with desired all-inclusive, W2 hourly contract rate to work 5 days onsite in Houston. Pre-employment background check and drug test will be administered upon candidate's offer acceptance.

    Pay and Benefits

    The pay range for this position is $19.00 - $19.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Bartlesville,OK.

     

    Application Deadline

     

    This position is anticipated to close on May 14, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.