• Infrastructure Analyst I

    TEKsystems (Wilmington, DE)


    Description

    "OVERVIEW:

    Completes activities related to installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

    PRIMARY RESPONSIBILITIES:

    Respond to and resolve help desk escalations based on training.

     

    Complete related work orders or request-based tasks based on standard operating procedures ( SOP).

     

    Respond to and resolve identified technical incidents based on training; analyze and isolate the issues.

     

    Develop and maintain a basic understanding of diagnostic tools.

     

    Complete systems maintenance activities following SOP, such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Report anomalies to senior staff for resolution.

     

    Complete individual projects as assigned and evening responsibilities as scheduled.

     

    Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.

     

    Promote an environment that supports diversity and reflects the M&T Bank brand.

     

    Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

     

    Complete other related duties as assigned."

    Comment from Manager:

    "We are seeking a motivated and customer focused Infrastructure I Analyst to provide support to end users across our Wilmington, DE offices and our Radnor, PA location. This is a hands-on role that requires a strong understanding of desktop hardware, software, and basic networking concepts. The ideal candidate will be a dependable problem solver with strong communication skills and a commitment to providing white-glove customer service"

     

    Skills

     

    Windows, Active directory, Infrastructure, Support, Troubleshooting, technical support, customer service

     

    Top Skills Details

     

    Windows,Active directory,Infrastructure,Support,Troubleshooting

     

    Additional Skills & Qualifications

    EDUCATION AND EXPERIENCE REQUIRED:

    Minimum of 2 years higher education and/or work experience.

     

    Prior experience reading and digesting technical information.

     

    Detail-oriented.

     

    Proven written and verbal communication skills.

     

    Prior experience communicating technical problems to management.

     

    Strong customer focus, including ability to manage customer needs and multiple work priorities.

    Experience Level

    Intermediate Level

    Pay and Benefits

    The pay range for this position is $27.24 - $45.40/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Wilmington,DE.

     

    Application Deadline

     

    This position is anticipated to close on May 15, 2025.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.