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Clinical Service Representative Supervisor - Student Health Care Center

Work type: Staff Full-Time

Categories: Veteran's Preference Eligible, Health Care Administration/Support

Department: 35010900 - SH-SUPPORT STAFF

Classification Title:

Clinical Services Rep Supervisor

Classification Minimum Requirements:

High school diploma or equivalent and six years of medical office experience, that includes knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

The Opportunity

This position serves as support to the Clinical Service Representative Manager. It handles patient information and provides specific clinical support, which may include patient phone calls, scheduling appointments, scheduling ancillary tests, assisting with referrals, and coordinating patient care with our SHCC departments. The role also assists clinical staff with assessing patient information, shares expertise and provides support to team members, and assists other department personnel as necessary.

Administrative Support:

+ Collaborates with the Clinical Service Supervisor in managing team schedules and processes.

+ May participate in making changes to provider templates.

+ Addresses and resolves escalated patient issues.

+ Monitors daily DAR schedules and communicates scheduling errors and changes to the Supervisor and the Assistant Director of Clinical Operations.

+ Identifies opportunities for system and workflow enhancements to boost team efficiency.

+ Attends department meetings with the Clinical Service Representative Supervisor at SHCC.

Patient Care Support:

+ Handles incoming calls from both patients and internal staff.

+ Schedules patient appointments and gathers essential information needed to create an SHCC EHR account.

+ Collaborates with other sub-specialties and SHCC departments, when necessary, for patient account creation and scheduling.

Support Staff Team Support:

+ Proposes process improvements for team members and serves as their knowledge resource.

+ Shares expertise and offers assistance to team members.

+ Aids in training and setting up EHR profiles for new team members.

+ Acts as backup support to ensure adequate clinic coverage.

+ Monitors the CISCO system to ensure the delivery of patient care and assists the Clinical Service Representative Manager with the SHCC phone tree and prompts

Typical Schedule:

+ Monday through Friday, 8:00am to 5:00pm; 40 hours/week

+ Occasional Sundays as needed (12p-4p)

+ Hours and days may vary according to the need of the SHCC

About the Student Health Care Center (SHCC)

Themissionof the SHCC is to help every student achieve optimal health in pursuing personal and academic success.

Ourvisionis to be the preferred healthcare provider for University of Florida students as a nationally recognized leader in the collegiate health specialty.

The SHCC is fully accredited by the AAAHC and is located in a new state-of-the-art, WELL-certified building on UF’s campus. Medical services offered at the SHCC include primary care, sports medicine, urgent care, gynecology, psychiatry, allergy/immunization clinic, and travel medicine. Radiology, pharmacy, lab, and physical therapy are also on site.

Learn more about SHCC herehttps://shcc.ufl.edu/

About the University of Florida

UF is one of the nation’s top-5 universities and a dynamic and rewarding place to work. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area is also gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.

The City of Gainesville

The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida, including neighborhood and city information, schools and zoning, culture and leisure, sports and fitness, healthcare and much more. Learn more athttps://guidetogreatergainesville.com/

Expected Salary:

$21.85 - $25.00 per hour

Exclusive Perks and Benefits

Enjoy stability and support with UF’s unique range of benefits and opportunities. With a robust healthcare (https://benefits.hr.ufl.edu/health/) package, generous leave (https://benefits.hr.ufl.edu/time-away/) policies, retirement (https://benefits.hr.ufl.edu/retirement/) planning, and professional development (https://learn-and-grow.hr.ufl.edu/) , you can achieve a healthy work-life (https://worklife.hr.ufl.edu/) balance, plan for your future, and advance your career.

Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.

Required Qualifications:

High school diploma or equivalent and six years of medical office experience, that includes knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred:

+ Five years of appropriate experience

+ Knowledge of patient care.

+ Knowledge or experience with Microsoft computer programs and various computer software applications.

+ Knowledge and experience with Electronic Health Records (EPIC).

+ Knowledge of SHCC’s functions, policies and confidentiality procedures.

+ Skilled in basic math.

+ Excellent customer service skills.

+ Ability to communicate efficiently in writing and verbally

+ Ability to work independently and to organize and maintain staffing for clinical teams.

+ Ability to manage patient and providers complaints.

+ Ability to evaluate problems and implement solutions, as well as compile and analyze data for

+ administrative decisions.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter, resume, and a list of at least 3 references.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page (https://jobs.ufl.edu/applicant-resources/veterans/) for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:Yes

Advertised: 25 Apr 2025 Eastern Daylight Time

Applications close: 05 May 2025 Eastern Daylight Time