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**NOTE:** This is a **hybrid** position. Qualified candidates must be able to commute 2 days per week to a Wolters Kluwer US-based office. This is also an **individual contributor** position with dotted-line to centralized marketing teams.

About the Role

As the Customer Unit Lead for the Professional segment, you will be the strategic marketing owner for one of our largest and most complex customer units. This segment includes accountants and tax professionals across a range of firm sizes, with varied needs and expectations. Acting as the Marketing Lead for the Professional unit, you will shape and execute marketing strategies that reflect deep customer understanding and drive measurable growth. This role bridges strategy and execution, and will work closely with Sales, Product, and cross-functional marketing teams.

Key Responsibilities

_Strategic Ownership_

+ Serve as the primary marketing point of contact for the General Manager and leadership team of the Professional segment

+ Translate business goals and customer needs into a clear marketing strategy and roadmap for the segment

+ Own the full-funnel strategy—from awareness to conversion to retention—for the Professional segment

_Cross-functional Collaboration_

+ Partner with Demand Generation, Product Marketing, Brand & Communications, eCommerce, and Content teams to bring integrated campaigns to life

+ Collaborate with Product and Customer Success teams to align on GTM plans and lifecycle marketing initiatives

_Customer-Centric Planning_

+ Develop and maintain deep knowledge of the Professional customer—firm size, buying behaviors, pain points, personas, and journeys

+ Prioritize marketing initiatives based on Professional segment needs, opportunities, and performance data

+ Guide message development to ensure consistent and differentiated positioning across channels

_Campaign and Messaging Leadership_

+ Drive the creation and execution of segment-specific campaigns and content that resonate with Professional audiences

+ Ensure personalization and relevance across tactics, from outbound marketing to digital commerce experiences

_Insight and Strategy Contribution_

+ Continuously gather and share customer and market insights with Product and broader Marketing teams

+ Monitor performance KPIs and adjust plans to optimize impact and ROI

+ Be the voice of the Professional customer unit in cross-company marketing planning and strategy

Qualifications

+ 10+ years of experience in B2B marketing (product marketing and/or lead generation), with 3+ years in a strategic or segment leadership role

+ Saas/software industry experience, required

+ Demonstrated ability to drive go-to-market success and cross-functional alignment

+ Experience developing messaging frameworks and segment-specific marketing strategies

+ Analytical and insight-driven with a track record of using data to inform marketing decisions

+ Exceptional communication and stakeholder management skills

+ Experience working in matrixed and highly collaborative environments

+ Knowledge of the tax and accounting profession or adjacent industries, a plus

+ Preferred experience in the following: ecommerce, demand generation, customer lifecycle marketing, search engine marketing, and/or marketing automation

+ Salesforce experience, preferred

**Travel Requirements -** 20-30%

Why This Role Matters

The Professional segment is the backbone of our customer base, and this role ensures our marketing is tailored, strategic, and impactful. As the Customer Unit Lead, you’ll have visibility across the organization and play a critical role in advancing our customer-centric transformation. This role also serves as a key stepping stone in the succession path for senior marketing leadership.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

Compensation:

Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $189,950 - $268,900

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.