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We are looking for an outstanding and dedicated Consumer Retail Technology Kesaya Platform Subject Matter Expert to join our dynamic team. This is an exceptional opportunity to work with a world-class team in a collaborative and ambitious environment, where your expertise will drive flawless operations and exceptional results!

Key Responsibilities

+ We lead operations and monitoring for business-critical software applications.

+ We ensure smooth operations and resolve any issues that arise, contributing to the continuous improvement of application services!

+ We provide ITIL support for Simphony POS System, Kaseya, and ServiceNow, and coordinate release and deployment processes.

+ We perform Windows troubleshooting and remote monitoring of system health.

+ We manage patch deployment for all Windows-based endpoints and provide remote access for troubleshooting and maintenance.

+ Automate tasks via scripting and deploy software via policy.

+ We coordinate user access management, define access control, update Kaseya clients, monitor performance, and evaluate deployment groups and policies.

Required Skills

+ Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).

+ Proficiency with Kaseya tool and PowerShell scripting.

+ Minimum of 5 years of IT support experience, preferably in installing, configuring, supporting, and coordinating software deployments and patching.

+ At least 3 years of relevant work experience in IT support, application support, or technical support with direct customer contact experience.

+ Excellent problem-solving and troubleshooting skills.

+ Strong communication skills, with the ability to explain complex technical concepts to non-technical users.

+ Customer-focused approach with the ability to work both independently and as part of a team.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities &Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want |** **www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Programmer/Analyst_

**Organization:** _ERD PPL US_

**Title:** _Consumer Retail Technology Kesaya Platform Subject Matter Expert_

**Location:** _WA-Seattle_

**Requisition ID:** _079137_