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Manages all operational support duties of the Wire Department while ensuring regulatory compliance and risk management policies and procedures are upheld.

+ Oversees all wire functions including assigning access rights, verification and approval limits, working with clients, bank personnel and corresponding banks to prepare and ensure documentation for outgoing wire transfers are completed accurately and in compliance with regulatory guidelines and bank policy and procedures. Maintains and ensures adherence to wire agreements.

+ Performs wire transfers including verification/approval of wires, and maintaining wire transfer documentation and procedures. Ensures proper security controls are adhered to in processing of domestic and international wires.

+ Analyzes exceptions closely to determine appropriate processing using department guidelines. Confirms funds availability, releasing wires only after all risk procedures have been followed. Oversees dual entry process of submitting the wire request by either creating the wire request or verifying the original input for accuracy.

+ Provides customer service and technical support via phone, email and secure messaging to clients and internal personnel, while ensuring regulatory compliance policies and procedures are upheld.

+ Responsible for the maintenance and updating of procedures and tasks related to all wire related functions. Ensures that all SOX Key controls are appropriate, current and effective.

+ Maintains compliance for processing all incoming and outgoing wires pursuant to the Treasury’s Office of Foreign Asset Control (OFAC). Maintains records in compliance with OFAC requirements.

+ Monitors receipt of branch wire request forms and corresponds with branches as necessary. Review and maintains forms per department procedures.

+ Monitors workflow and responds to or assigns inquiries regarding research within department guidelines.

+ Manages the vendor relationship for programs and software utilized by the team.

+ Responsible for accurate reporting and maintaining up to date procedures for the duties of the department as well as appropriate metrics for the team.

+ Oversees the timely processing of new employee system access rights or changes to existing employees. Will be responsible to maintain the Security Control Module with the core provider.

+ Responsible for the day-to-day operations of the wire area, as well as other duties as needed for the department and the Bank. Participates in special projects as assigned.

+ Provides backup to and/or primary support for other Account Services team members as needed. May serve as backup for exception item processing, which includes reviewing and processing of daily exception items, such as NSF, holds, large item review, Canadian items, chargebacks, redeposited checks and Fed adjustments.

+ Performs supervisory responsibilities in accordance with the Company’s policies and applicable laws, inclusive of interviewing, hiring and training, planning assigning and directing work, developing employees and appraising performance, rewarding, coaching, disciplining, addressing complaints and resolving problems.

+ Conforms to General Performance Expectations as identified for all employees.

Qualifications/Requirements

+ Associates Degree in Business preferred; Specialized training in company products preferred

+ Proficient knowledge of the wire system and vendors utilized in the Operations area preferred

+ Two to four years’ experience in related position normally required

+ Proficient interpersonal skills in dealing with clients and all levels of management

+ Strong leadership skills and experience; creativity and forward thinking skills are a plus; flexibility is required

+ Demonstrated proficiency in Microsoft Word, Excel and PowerPoint

+ Familiarity with regulatory guidelines and wire procedures, as well as a general fraud awareness

+ A valid driver’s license

Salary Range $60,000 to $86,000 Annually

Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

Chemung Canal Trust Company/Capital Bank/Canal Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.