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Enterprise Operations Management Support - (714)

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Job Title

Enterprise Operations Management Support

Location

Sumter, SC 29150 US (Primary)

Job Type

Full-time

Education

Master's Degree

Career Level

Experienced (Non-Manager)

Category

Information Technology

Job Description

EPS Corporation is seeking a skilled and experienced professional for the position ofEnterprise Operations Management Support. This position requires expertise in IT operations and services management, with a focus on Unix/Linux systems, firewalls, and overall enterprise infrastructure. The ideal candidate will have extensive experience managing complex IT environments and supporting enterprise-level operations, while working in a highly secure and mission-critical environment.

Key Responsibilities:

+ Provide comprehensive operations management support for enterprise IT services, ensuring optimal performance and reliability of systems and infrastructure.

+ Oversee day-to-day IT operations, including system monitoring, troubleshooting, and proactive maintenance to ensure continuous availability and security.

+ Support and manage IT services related to Unix/Linux environments, firewalls, and other enterprise technologies.

+ Work closely with cross-functional teams to deliver operational excellence, ensuring timely issue resolution and system uptime.

+ Develop and maintain documentation for IT operations processes, procedures, and workflows.

+ Implement and manage best practices for IT operations, including change management, incident management, and configuration management.

+ Provide technical expertise and guidance on IT infrastructure, system management, and security protocols.

+ Assist in managing IT service delivery and performance, ensuring compliance with internal policies and external regulations.

+ Continuously assess and improve operational efficiency through process optimization and automation.

Requirements

Qualifications:

+ Security Clearance: Must possess aTop Secretclearance withSCI eligibility.

+ Certifications:

+ VCTA (VMware Certified Technical Associate)

+ CCNP (Cisco Certified Network Professional)

+ ITIL Foundation Certification

+ Education:

+ B.S. in a related field (e.g., Computer Science, Information Technology, Network Engineering) OR

+ 7+ years of relevant experience in enterprise IT operations and services management.

+ Experience:

+ Minimum of 5 years of relevant experience OR

+ 7+ years of experience in IT operations/services management, supporting enterprise-level infrastructure.

+ Strong experience with Unix/Linux operating systems and firewalls (configuration and management).

+ Extensive background in IT services management, including change and incident management.

Additional Skills:

+ Deep understanding of IT operations, service management, and systems administration.

+ Experience in managing and troubleshooting enterprise IT infrastructure, including Unix/Linux and firewall systems.

+ Strong communication and interpersonal skills, capable of collaborating with internal and external teams.

+ Ability to work in a high-pressure, mission-driven environment with complex technical challenges.

+ Experience with ITIL-based service management practices and methodologies.

Familiarity with automation tools for system management and optimization

Desired Skills/Other Considerations

EPS Corporation is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Type of Security Clearance Required

TS/SCI