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Enterprise Operations Subject Matter Expert (SME)/Shift Lead - (715)

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Job Title

Enterprise Operations Subject Matter Expert (SME)/Shift Lead

Location

Sumter, SC 29150 US (Primary)

Job Type

Full-time

Education

Master's Degree

Career Level

Experienced (Non-Manager)

Category

Information Technology

Job Description

EPS Corporation is seeking an experiencedEnterprise Operations Subject Matter Expert (SME)andShift Leadto join our team. This position involves overseeing IT operations, managing a shift team, and providing expert guidance on network and system management. The ideal candidate will have a strong background in IT operations and services management, including experience with Unix/Linux systems, HBSS, firewalls, and other critical infrastructure technologies.

Key Responsibilities:

+ Lead and oversee a team of IT professionals during designated shifts, ensuring efficient and effective IT operations management.

+ Serve as the primary Subject Matter Expert (SME) for enterprise operations, providing technical expertise and guidance on Unix/Linux systems, firewalls, and HBSS (Host-Based Security Systems).

+ Monitor, troubleshoot, and resolve incidents related to network infrastructure, system performance, and security in real-time.

+ Manage and ensure seamless operation of IT services, including implementing proactive measures to maintain system uptime and security.

+ Collaborate with cross-functional teams to support day-to-day IT operations and ensure alignment with overall program objectives.

+ Provide technical support for incident response, system configuration, and IT infrastructure management.

+ Develop and maintain operational documentation, process workflows, and shift reports.

+ Ensure adherence to security policies, industry standards, and ITIL best practices.

+ Lead shift handovers, ensuring smooth transitions and clear communication of ongoing operational issues and priorities.

+ Provide training and mentorship to junior team members and assist with troubleshooting complex technical challenges.

Requirements

Qualifications:

+ Security Clearance: Secret Security Clearance.

+ Certifications:

+ VCTA (VMware Certified Technical Associate)

+ CCNA (Cisco Certified Network Associate)

+ ITIL Foundation Certification

+ Education:

+ B.S. in a related field (e.g., Computer Science, Information Technology, Network Engineering) OR

+ 5+ years of relevant experience in IT operations/services management.

+ Experience:

+ 3+ years of relevant experience preferred, or 5+ years of experience in IT operations and service management.

+ Proven experience in managing Unix/Linux systems, HBSS, and firewalls.

+ Strong knowledge of IT operations, service management, and network security protocols.

Additional Skills:

+ Expertise in Unix/Linux systems administration and management.

+ Hands-on experience with HBSS (Host-Based Security Systems) and firewall configuration/management.

+ Strong communication skills, both written and verbal, with the ability to interact with technical and non-technical stakeholders.

+ Ability to lead a team, manage multiple tasks, and prioritize effectively in a fast-paced, mission-driven environment.

+ Experience with ITIL-based service management practices, incident management, and change management.

+ Ability to mentor junior team members and provide technical training as needed.

+ Problem-solving skills and the ability to troubleshoot complex technical issues.

Desired Skills/Other Considerations

EPS Corporation is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

Type of Security Clearance Required

Secret