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Treasury Customer Service Representative 6-E8 (State Agency Collections)

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Treasury Customer Service Representative 6-E8 (State Agency Collections)

Salary

$21.27 - $29.31 Hourly

Location

Dimondale, MI

Job Type

Permanent Full Time

Remote Employment

Remote Optional

Job Number

2701-25-13-32

Department

Treasury

Opening Date

04/21/2025

Closing Date

5/5/2025 11:59 PM Eastern

Bargaining Unit

UNITED AUTO WORKERS (UAW)

+ Description

+ Benefits

+ Questions

Job Description

This position serves as the primary customer contact in a Collection Services Bureau (CSB) service center environment utilizing knowledge base and case management tools to assist customers. This employee interacts with taxpayers/debtors and their authorized representatives via the telephone and written correspondence, including handling escalated inquiries from customers and the CSB contracted private collection agency. In accordance with established service center standards, this position provides assistance regarding the resolution of delinquent state agency debts and the collection process. This position utilizes knowledge base information from CSB systems to answer customer inquiries regarding departmental policies, procedures, and some points of law. This employee also utilizes CSB systems to update and retrieve account information regarding delinquent state agency debt accounts and complete work queue items as assigned.

Position Description (https://MCSC.state.mi.us/AgencyPDFs/TCSR PD 4.21.2025.pdf)

Treasury Careers (michigan.gov)- Learn more about why Treasury is a Great Place to Work!

Required Education and Experience

Education

Educational level typically acquired through completion of high school.

Experience

Treasury Customer Service Representative 6

One year of experience responding to customer inquiries and resolving problems.

Treasury Customer Service Representative 7

Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.

Treasury Customer Service Representative E8

Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.

Additional Requirements and Information

Please attach a cover letter and detailed resume to your application.

Remote Work:This position is eligible for remote work up to five days per week, however selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required.

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan prior to be appointed to perform the duties of this positionpriorto being appointed to the position. Relocation expenses are not reimbursed.

This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.

The Michigan Department of Treasury participates in E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.

Interviews will likely occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.

View the job specification at:

https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/T/TreasuryCustomerServiceRepresentative.pdf

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.

More details on benefits for our new hires are below:

Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.

Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.

Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.

Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.

Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

Updated: 2/28/24

01

TREACSR – Do you possess at least an educational level typically acquired through the completion of high school?

+ Yes

+ No

02

TREACSR - Please select your level of experience.

+ None

+ At least one year of experience responding to customer inquiries and resolving problems.

+ At least two years of experience responding to customer inquiries and resolving problems.

+ At least three years of experience responding to customer inquiries and resolving problems.

03

How many years of experience do you have working in a position that requires the ability to continually shift focus from one task to another?

+ None to less than one year

+ One to three years

+ Three to five years

+ Five to seven years

+ Seven to nine years

+ More than nine years

04

How many years of experience do you have with telephony and/or standard software systems?

+ None to less than one year

+ One to three years

+ Three to five years

+ Five to seven years

+ Seven to nine years

+ More than nine years

05

Please describe your experience with telephony and/or standard software systems. If no experience, enter N/A.

06

How many years of experience do you have providing customer service in a call center environment?

+ None to less than one year

+ One to three years

+ Three to five years

+ Five to seven years

+ Seven to nine years

+ More than nine years

07

Please describe your experience providing customer service in a call center environment. If no experience, enter N/A.

08

Please describe the most difficult customer service experience you have had to handle with an irate customer. Be specific and describe the situation, your role, what you did, and the outcome.

09

Did you attach your cover letter and detailed resume to your application? (Failure to do so may result in your application being screened out.)

+ Yes

+ No

10

Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed. Do you currently reside in Michigan or if offered the position, would plan to relocate to Michigan?

+ Yes

+ No

11

This position is eligible for remote work up to five days per week with occasional onsite work. Do you understand the remote work requirements?

+ Yes

+ No

Required Question

Employer

State of Michigan

Department

Treasury

Address

[email protected]

430 West Allegan Street

Lansing, Michigan, 48922

Phone

517-335-7508

Website

https://www.michigan.gov/treasurycareers

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