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Veteran Intern (Bridge Service Representative) - Blue Water Bridge

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Veteran Intern (Bridge Service Representative) - Blue Water Bridge

Salary

$20.40 Hourly

Location

Port Huron, MI

Job Type

SPS Contract

Job Number

5901-25-BWB-6-VetIntern-BSR-LB

Department

Transportation

Opening Date

04/28/2025

Closing Date

5/12/2025 11:59 PM Eastern

Bargaining Unit

MICHIGAN STATE EMPLOYEES ASSOCIATION (MSEA)

+ Description

+ Benefits

+ Questions

Job Description

This is a contracted appointment that may last up to two years in duration. Paid internships occur throughout the State of Michigan.

This position serves as a Bridge Services Representative at an international border crossing. This position is responsible for the accurate classification of passenger and commercial vehicles, utilizing a point-of-sale terminal, collection of United States & Canadian currency, making proper change & performing simple math calculations, & balancing of the collected revenue. This position must provide exceptional customer service, perform duties in an efficient & accurate capacity, & requires the ability to problem solve & assist in the resolution of commuter concerns. Additionally, the position performs the review of revenue collected by automated processes, assists with the issuance of toll fare media, & responds to customer service inquiries via in-person, phone, & email communications. Other duties include routine maintenance, technology maintenance. As a 24/7 operation, this position requires working various schedules which can include weekends and holidays as needed.

Veteran employment opportunities with the Michigan Department of Transportation (MDOT) are made possible through funding provided by the Federal Highway Administration. This program is intended to meet the employment needs of honorably discharged veterans of the United States Armed Forces as they transition into the civilian workforce. MDOT is partnering with nationwide service-related organizations to fill needed positions for our veterans. If you would like more information about the Michigan Department of Transportation's Veteran Internship Program, please visit:MDOT Veteran Internship Program (https://www.michigan.gov/mdot/0,4616,7-151-9623\_38029\_61350---,00.html)

Required Education and Experience

Preferred Education:

Education typically acquired through completion of high school.

Preferred Experience

No specific type or amount is required.

Additional Requirements and Information

To be considered for this position you must:

+ Possession of a valid driver's license is required.

+ Possess a Western Hemisphere Travel Initiative (WHTI) document or obtain one within 90 days from the date of appointment.

+ Be an honorably discharged veteran.

+ Attach a copy of your DD-214 to your application. This document will be required in order to serve in this internship program.

All newly hired state employees are required to submit and pass a pre-employment drug test and physical (if applicable) prior to their actual appointment. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.

The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process including, but not limited to, responses to application questions and responses to interview questions or exercises.

If you have questions related to this posting, please contact the Veteran Internship Coordinator at [email protected].

Accommodations

If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.

State of Michigan unpaid Intern positions do not include a comprehensive benefits plan.

01

Your eligibility for this position is based solely upon the information provided in your application, resume, transcripts, cover letter, and other attachments. Provide accurate dates of employment and extensive detail of your job duties in your application. Responses to the questions below must match what is on your application and are used for screening purposes. Have you read and understand the process for submission and use of your application materials?

+ Yes

+ No

02

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. Can you, after employment, submit proof of your legal right to work in the United States?

+ Yes

+ No

03

Did you attach a copy of your DD-214 to your application showing that you were honorably discharged? Failure to do so may result in your application being screened out of this hiring process.

+ Yes

+ No

04

PREFERRED – Do you possess an educational level typically acquired through completion of high school?

+ Yes

+ No

05

BRISREP (PREFERRED) - Please select your level of experience:

+ No specific type or amount

+ at least 1 year of experience equivalent to a Bridge Services Representative 6. OR completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative. OR two years of experience in a customer service position with a primary focus on processing financial transactions.

+ at least 2 years of experience equivalent to a Bridge Services Representative, including one year equivalent to a Bridge Services Representative 7. OR Completion of at least 15 semester hours (22 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for two years of experience as a Bridge Services Representative. OR Three years of experience in a customer service position with a primary focus on processing financial transactions.

06

Do you possess a valid driver's license?

+ Yes

+ No

07

Do you possess a valid Western Hemisphere Travel Initiative (WHTI) document (i.e., Passport, Passport card, NEXUS Card, State Enhanced Driver's License, Tribal Status Card)?

+ Yes

+ No

08

If you answered no to having a WHTI document, are you willing to obtain within 90 days of appointment to this position if selected?

+ Yes

+ No

+ I already possess a valid WHTI document and am willing to maintain a valid WHTI document throughout employment.

09

Are you a current Michigan Department of Transportation (MDOT) employee?

+ Yes

+ No

10

Are you a current or former Blue Water Bridge employee?

+ Yes

+ No

11

Are you a current State of Michigan employee? State employees work for one of the departments that make up the government of the State of Michigan (e.g., Michigan Department of Corrections (MDOC), Michigan Department of Transportation (MDOT), etc.).

+ Yes

+ No

12

Are you willing and able to routinely work all shifts including evenings, weekends, and holidays?

+ Yes

+ No

13

Are you willing and able to maintain a valid working telephone number where you can be reached for call-ins?

+ Yes

+ No

14

How many years of experience do you have performing mathematical computations? If you have this experience, please ensure it is documented in detail in the work experience and/or skills section of your application and/or resume otherwise your application may be screened out of this hiring process.

+ More than 10 years

+ 5-10 years

+ 3-5 years

+ 1-3 years

+ Less than 1 year

+ No experience

15

Based on the above experience; how many hours a day did you spend performing mathematical computations? If you have this experience, please ensure it is documented in detail in the work experience and/or skills section of your application and/or resume otherwise your application may be screened out of this hiring process.

+ More than 8 hours

+ 7-8 hours

+ 5-6 years

+ 3-4 hours

+ 1-2 hours

+ Less than 1 hour

+ No experience

16

How many years of experience do you have processing point-of-sale credit and debit card transactions? This experience must be documented in detail in the work experience and/or skill sections of your application or you will be screened out.

+ More than 10 years

+ 5-10 years

+ 3-5 years

+ 1-3 years

+ Less than 1 years

+ No experience

17

Based on the above experience; how many hours a day did you spend processing point-of-sale credit and debit card transactions? This experience must be documented in detail in the work experience and/or skill sections of your application or you will be screened out.

+ More than 8 hours

+ 7-8 hours

+ 5-6 hours

+ 3-4 hours

+ 1-2 hours

+ Less than 1 hours

+ No experience

18

How many years of experience do you have in face-to-face customer service? If you have this experience, please ensure it is documented in detail in the work experience and/or skills section of your application and/or resume otherwise your application may be screened out of this hiring process.

+ More than 10 years

+ 5-10 years

+ 3-5 years

+ 1-3 years

+ Less than 1 year

+ No experience

19

Based on the above experience; how many hours a day did you spend providing face-to-face customer service? If you have this experience, please ensure it is documented in detail in the work experience and/or skills section of your application and/or resume otherwise your application may be screened out of this hiring process.

+ More than 8 hours

+ 7-8 hours

+ 5-6 hours

+ 3-4 hours

+ 1-2 hours

+ Less than 1 hour

+ No experience

20

MDOT - Have you participated in any of the following MDOT Workforce Programs?

+ MDOT Youth Development and Mentoring Program

+ MDOT TRAC Program

+ MDOT Internship (Co-Op) Program

+ Transportation Diversity Recruitment Program (TDRP) Internship

+ MI Construction Career Days

+ National Summer Transportation Institute (NSTI)

+ Other

+ N/A

+ MDOT Capstone Internship

21

MDOT - Where did you hear about this job? (Check all that apply)

+ State of Michigan Website/NEOGOV or Governmentjobs.com

+ LinkedIn

+ College/University Career Services Office or website

+ Twitter

+ Facebook

+ Indeed

+ Career Search Engine (i.e. Monster, Careerbuilder)

+ Michigan Works! Agency

+ Career Fair

+ GovDelivery

+ Billboard

+ Employee Referral

+ Veterans Organization

+ Government Jobs

+ Diversity Jobs

+ recruitics

+ ZipRecruiter

+ Other

Required Question

Employer

State of Michigan

Department

Transportation

Address

425 West Ottawa Street

Lansing, Michigan, 48909

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