• Guest Experience Supervisor

    LEGOLAND (Springfield, VA)


    What you'll bring to the team

    • Guest Experience Supervisor 🎡

     

    Ready to lead with heart and hustle? 💪✨ We’re on the lookout for a **Guest Experience Supervisor** who’s passionate about creating unforgettable moments for every guest — and inspiring the team that makes it all happen!

    Qualifications & Experience

    • What You’ll Be Doing:

     

    As our **Guest Experience Supervisor** , you’ll be the heartbeat of our attraction floor — leading from the front, making guests smile, and ensuring every moment runs smoothly. You'll support the team in delivering top-tier guest service, coach team members to grow and succeed, and act as a key part of our leadership by serving as a **Duty Manager** during shifts.

     

    • Key Responsibilities:

    + 💬 Ensure world-class guest care with enthusiasm, energy, and a smile.

    + 🦸 Lead by example with a hands-on, floor-based approach.

    + 📣 Conduct engaging daily briefings and ensure smooth communication within the team.

    + 🚀 Motivate and develop the team to shine — through coaching, feedback, and support.

    + 🛠️ Assist in scheduling, shift coverage, and operational efficiency.

    + 🎉 Support and create team incentives to boost morale and performance.

    + 🗣️ Lead guest recovery efforts and empower the team to turn issues into WOW moments.

    + 📈 Monitor KPIs, track performance, and help drive revenue through upselling and engagement.

    + 🤝 Collaborate with management to improve training, presentation, and the overall guest journey.

    + 👀 Oversee the visual appeal and cleanliness of all guest-facing areas.

    • What You Bring to the Team:

    + 🎓 High School Diploma or GED required.

    + 🧍‍♂️ 2+ years of supervisory experience in a fast-paced guest-facing environment (retail, hospitality, or attractions).

    + 🗂️ Strong leadership, multitasking, and people management skills.

    + 💡 Passion for service, teamwork, and continuous improvement.

    + 🛍️ Strong sales mindset and experience with POS/till systems.

    • Bonus Points:

    + Previous attraction, hospitality, or entertainment experience 🎟️

    + Experience managing or supporting incentive programs 🎁

    + Strong ability to work calmly under pressure 🧘

    • Perks & More:

    + 🕐 Flexible schedule — must be available mornings, evenings, weekends, and holidays

    + 🌍 Occasional local/domestic travel may be required

    + 💼 Career growth in a global company that values FUN

    •️ Health & Safety:

     

    As a leader, you’ll play a key role in ensuring safety for guests and staff by following and enforcing our health and safety protocols at all times 🦺

     

    • Physical Demands & Work Environment:

    + Must be able to stand, walk, bend, and lift (up to 70 lbs) for extended periods

    + Work includes indoor/outdoor environments with varying noise and light levels

    + May be exposed to hot, cold, or wet conditions 🌦️

    • Sound like the role for you?

     

    Be a leader where fun meets responsibility! 🎢 Apply today and help us create magic for every guest — one smile at a time. 😄

    Benefits

    • **Benefits of Joining Merlin Entertainments!** 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    USD $20.00/Hr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/8445/guest-experience-supervisor/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    Connect With Us!

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-VA-Springfield_

    **Job ID** _2025-8445_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _LEGO Discovery Center Washington_